Madinah Hotel in Baku

THE WORST HOTEL I'VE EVER STAYED IN! I went to Baku for COP29, I booked the hotel at a high rate since it was a time of the year in Baku with hotel demand. Paying almost 300 euros per night, I was placed in a room where the flush in the bathroom was not working. When I told the receptionist about it, the guy at the reception came to the room and manually made it work. But this wasn't the worst part. Later on, I came across a cockroach in the bathroom. I went to the reception again at 1 am, they changed my room acting like they were doing me a huge favor. They did not try to make it up in any way. Last but not least, the hotel is old, I think there is a problem with the plumbing since the rooms had a bad smell. Not only dirty, also not comfortable. The bed was hard like a stone. Do not stay here!

Rooms are decent in size compare to other hotel rooms in the area. Breakfast you'll find same spread everyday. We had a decent saty here with my family until we reached back home and realized my wife's expensive shoes were stolen most likely by house keeping lady during one of her room cleaning while we were away and this was just one of the many incidents we faced during our trip to baku. Azerbaijan in all is amazing place with modern infrastructure and good weather unfortunately the people there are bringing bad name to their country by scamming innocent touring who are just there to have a good time. Choose your options wisely

One of my worst nightmares as a tourist visiting a new country for the first time. I had made 3 bookings in their sister hotel (Zamzam Hotel) for me and my two friends from Dec 27th 2023 until Jan 2nd 2024. When I reached ZamZam Hotel, they told me their lift is having some maintenance issues and they have decided to put me in their sister Hotel which was Madinah Hotel and a few blocks away. I was not informed about this maintenance in advance. I was asked to carry my own luggage and walk these few blocks to Madinah Hotel. We were not given any kind of comfort or concession for the inconvenience caused to us. Madinah Hotel was an extremely dirty/unhygienic Hotel and we were asked to pay in cash during our check in since their card machine was not working. The staff made us walk the whole street to look for ATMs. After a hectic trip, we had to walk so much and all ATMs in the area were not even working. They put me in a double bed standard room which smelled of sewage at different intervals of the day throughout the 6 days. I found a used condom packet at the side of my bed. On informing this to the staff, they did nothing about it. They told their cleaners to clean my room immediately and that was never done. The water bottles were not sealed, the bedsheets and pillow case were dirty. The water kettle in my room had so much filth inside it. Despite trying to wash it, the dirt wasnt going! They served cold breakfast and the same menu everyday. The staff was polite but not helpful. I would not recommend Madinah Hotel to anyone in Baku!