Sphinx Aqua Park Beach Resort in Hurghada

Dear Management, I stayed at your hotel from 10 to 17 January 2026 and I would first like to thank the reception staff, the bar staff, and the personnel welcoming guests at the hotel entrance for their courtesy and professionalism. The room was very spacious, although the bathrooms would benefit from renovation. The beach is pleasant and the staff working there are friendly. I would also like to express my sincere compliments to the animation team, which I found excellent. The relaxation, spa and wellness area is also good. However, I noticed a limited variety in the food offered. Unfortunately, I must point out several very serious issues that significantly affected the overall quality of my stay. First of all, the extremely persistent and continuous behavior of the vendors on the beach, which is particularly stressful and incompatible with an environment that should guarantee relaxation for guests. In addition, there were episodes of rudeness by some waiters and, even more unpleasant, the direct request for tips by the room cleaning staff, as if it were mandatory. There were also situations that, in my opinion, go beyond simple poor management and amount to clearly unfair commercial practices. At your barber/hairdresser shop, after signing a voucher on the beach for a beard and haircut service at the agreed price of 20 euros, at the end of the service the face cream included in the treatment was not applied and an additional payment of 10 euros was requested, for a total of 30 euros. I consider this behavior unfair and the prices clearly disproportionate, not justified either by the quality of the service or by the economic context of the country. A similar situation occurred with the boat trip booked on the beach: after agreeing on the price, at the time of payment by credit card, since I had no cash with me, I was charged an extra 15 euros, justified as “bank commissions.” On a transaction of about 35 euros, such a surcharge is completely unjustifiable. Only after a discussion did the staff member say that he had “made a mistake.” Such behavior is extremely serious and, in my opinion, amounts to misleading practice towards the customer. I seriously question how the management of a hotel such as yours can allow operators working inside or in the immediate vicinity of the hotel to engage in such behavior, which not only severely damages the hotel’s image but also exposes guests to unacceptable situations in terms of fairness and legality. I believe it is my duty to formally report what happened and I look forward to receiving your response regarding the checks you intend to carry out and the measures you will take to ensure that such incidents do not happen again.

Extremely friendly staff. They even sang a song and noticed my wife's birthday. Some activites as well, xmas party, cobra show etc. After that it was somewhat downhill, maybe this is a 3 star hotel by now. Electricity was scary, sockets could be next to a hole in the wall. Wifi was non-existent, you got something really bad in the lobby area. We used Orange sim cards instead of Vodaphone to survive, bad mistake, once people went to the pool area, you could forget about connecting. Worked well after midnight though. All inclusive was, well, edible for the first few days, after a week you were super bored. Some beer and whisky colas helped somewhat. Aqua park was a rather small area, if you entered the water with a backslide you could hit the end of the pool, scary as the slide was fairly high after all. After xmas is what it is, maybe 17C in the pool on the pic. Us Finns don't mind though. 90% of visitors seemed to be from Russia, never had this few holiday conversations before.

can not recommend this hotel at all! the food is not good. The hotel also keeps two monkeys in a small enclosure right next to a kids playground. This is outrageous.

I haven't even been here yet and found the russian review about the slop and the noisy foam parties absolutely hilarious should be on the stage. God who goes to a place like this! Locals getting priority service and ice cream that's got a chemical imbalance hilarious being it on lol

1. Hotel dirty 2. Staff rude 3. Resort doesn't match pictures 4. Monkey's kept in small cages 5. Black mould in wardrobe in the bedroom 6. Skummy dirty pool 7. Electric switches falling off the walls 8. Bedroom door insecure both inside and outside 9. Smell of sewage in the hotel especially in reception 10. Roof falling in and water pour through the ceiling in the dinning room 11. Food appalling, more like school canteen food that is either under cooked or over cooked 12. No information on our transfer meaning we had to sit in the reception for 4 hours waiting and staff not helpful at all!! I kept getting told "come back later" for 2 days!!! 13. Contacted love holidays online support and got told to sort out a refund and a new hotel by myself! 14. Only 1 bar open at night that is only staffed by 1 staff member 15. Everything is "extra charge" 16. Evening entertainment is an extra charge 17. Mould in the bathroom 18. No tea or coffee just a kettle and 2 dirty cups! 19. Place is not wheelchair accessible particularly 20. My son never received his all inclusive wristband so I had to get him all his food and drink which is just wrong for a 15 year old. 21. Staff screaming at my son because 1 of the girls he was talking to had got tickets for the foam party but hadn't paid, they then lied to me about it the next day. 22. Nothing to eat or drink on arrival 23. Fridge was full of so much ice it was unusable 24. Cupboard doors hanging off hinges 25. Hotel is not fit for purpose and definitely is misrepresented

This is not a 4.5 star hotel. It’s dated, tired and some rooms aren’t fit for human habitation. See photos. Our travel rep spoke to the manager and we were given a room in the new block which was better. However the majority of staff are very friendly.