Quality Inn & Suites Airport

Stayed here several times, no complaints.
But the "crew" that works at this place at this point in time doesn't know how to do their job. But i will stay again because they will do all they can to make me happy, right guys? :)
Stayed one night, A/C was not working so they put me another room at 1am, fair enough. Most people would demand a refund just for this, not me. I MADE SURE I would not be charged twice for this, but was anyway. So I gave them the benefit of the doubt, TWICE, to get me my money back. After almost 4 weeks I call again, to TRY and speak to their GM, who is apparently a ghost because shes never there and even when i leave my name and number, i get no call back LAURA! So after speaking to 2 horrible clerks (Mike needs to learn how to speak properly to customers over the phone) who didnt do the refund correct the first time, "Laura" decides to do it right this time. Still have not spoken to her or got any kind of explanation or apology.
They will make this right and I will get my full refund, I guess you can say this is a warning. Just a bad batch of employees that will soon move on, hopefully by next summer, except for Amelia, you're cool.

Close to airport. However, the airport hotel shuttle took close to an hour to arrive.
First impressions: The decor is really dated particularly the hallway walls; the elevator interior really needs to be refurbished. The room felt clean, but the a/c was set to 65 degrees; the bottom sheet had been patched.
Fire inspectors would have a hey day with our ill-fitting room door.
Otherwise, nice staff, quiet.

Hotel is older and is in need of updating. The hotel has a musty smell. Our first room was missing blow dryer and bathroom fan, evidently they had quit working and been removed but not replaced. We requested a new room and was given an upstairs room. Elevators and hallways have a very musty smell. Our room did have everything working, that's an improvement. When I called down to front desk to get extra pillows, the front desk employee closed the conversation by saying "Cool Beans", not exactly what I expected.

Out of all the choice hotels I've had the pleasure of staying at this one has to be my least favorite. The room had a clean appearance but not after the duvet was pulled back. The room definitely had not seen a vacuum and if it did, it wasn't a working vacuum. Our coffee machine had a used dried coffee filter in it from the previous guest. We had two packs of decaf, no regular coffee and no cups or lids. The rest of the restroom was stocked accordingly. Every place in this hotel is extremely warm!! Including the dining area. The continental breakfast is your basic continental breakfast scrambled, eggs, sausage, waffle, toast, bagel, cereal, juices, milk and coffee. No yogurt.
The staff during breakfast where more than accommodating and we appreciate them giving us the duvet to replace the one that had blood spots on it. I stopped to make the front desk aware of these notes above but the demeanor was very nonchalant didn't seem to care too much so I ended the discussion there