Trip Inn Hotel Der Adelshof in Schwabisch Hall

Room not clean and in the bed rests of tissue

Can I recommend this place?
No, not to anyone who doesn't want to risk ruining their trip through no fault of their own. The risk is cancellation by the hotel at the last second.

This has to do with my experience while staying with friends in SH to see the play on the church steps. The play was great, and the location of the hotel is good.
BUT... I will never stay at this place again and must say that I was the lucky one. I arrived early in the day and checked in before noon. My friend who has also booked several months ahead of time through Booking, had his room cancelled late that afternoon for no reason. An email notification gave him the bad news. No call, no message through Booking.

As far as I can tell, it seems from the comments of the hotel employees that the hotel oversold the rooms and was trying to kick people out (I guess like airplanes might do to sell seats at the last second at a higher price). My friend seems to have been the unlucky one.

Actually, the original story was apparently that the room had water damage and couldn't be rented. This didn't seem to be the case as the staff seemed to tell a different story later.

My friend asked to speak to the manager. When the staff called the manager, the manager simply told the staff member at the desk to take care of it himself and refused to explain the situation or talk to his guest. Not good management in my opinion, the staff member was very apologetic and tried to find another room in SH.

My friend ended up at the airport further away from SH and sat on the hotel bill as well as the taxi costs.
Could this happen to you? Only if you book here and place trust in the hotel like my friend did.
Never again, not worth the risk and stress to me!

Edit: (responding to the reply) then, please explain, what is not true? That I stayed at the hotel in June 2025? That my friend was booted out on a Saturday afternoon? I can tell only what the desk clerk explained to us as we listened in disbelief, which was confirmed by a second one. That the taxi ride was not paid for, although the hotel promised to do so?

Hotel was closed upon arrival (11pm) and despite being promised a "night" check in, nobody was available at the hotel nor via the 24/7 phone number provided at reception. We tried to reach someone for an hour and were then forced to book another hotel across the street. What's worse, the hotel did not offer a refund for the missed night. Unacceptable.