Naoussa Hills Boutique Resort - Adults Only in Naousa

Naoussa Hills Boutique hotel was n total letdown. It is definitely not a 4-star hotel, closer to 2-star. There seems to be major problems around the property. Maintenance is lacking, rooms were mouldy and dirty. Insufficient linen, swimming towels are not readily available at the pool, pool loungers are broken, grass is unkept and grows about ankle height. Paper cups were provided in the rooms for coffee, but was never replaced throughout our stay. They charge €1.50 per Nespresso pod which is very expensive. The hotel advertises on their website that they have a shuttle/transfer service. This is a lie as they don't have such a service. There is also not a functioning restaurant or bar, even though this was advertised. We were repeatedly told to speak to the owner about the issues we were having, but he was never available except for the last day where he was extremely rude to his staff as well as guests. It also appears that he is applying abusive labour practices as staff works from 6am till 11pm. Breakfast is very very bad and not on par with other (more affordable) hotels on the islands. Breakfast mainly consists of items that comes from a box or a packet. Really very disappointed. Don't book at this hotel, it is a ripoff.

The resort is supposed to be a 5 star resort. I think it it more a 2 star. The service was really poor The rooms where not very clean I requested a blanket, only received a 1/2 blanket. Used the second sheet for a blanket, after cleaning the room it was removed. The breakfast was very sad, they seemed to give you the same hard boiled eggs that were from the previous days. The bread was old There were very little options The fruit salad also seemed that it was from the previous days The coffee was really bad They would put out on display only 4 fresh fried eggs. The grass was not cut The restaurant was closed during the day The bar at the swimming pool was non operational There were no towels at the pool The cups in the room was throw away cups and not replaced daily One had to pay €1.5 for a coffee pod in the room at a 5 star resort!! Really strange Stayed in room 41, the bathroom had a really bad smell. The shower did not properly drain. We also do not understand why we where booked in a different type of rooms then our friends The resort advertised a shuttle service to Naoussa, however there is no shuttle service The 1 staff member complained about very poor treatment and I witnessed the owner screaming at the staff member. I do not think the employee should be complaining to customers. The staff should be well trained in customer service and the owner should take responsibility for his asset. The owner then also proceeded to swear at us - specifically at myself and then disappeared in a huff before we could list our complaints. We were referred to the owner with complaints, however he was never around for us to discuss our grievances, and then when he was there he just left. Do yourself a favor and DO not book this hotel / resort. The customer/ client is definitely not valued at this facility. It was a really bad experience. No value for money. One feels as if one was robbed of good money at a bad place.

At £225 per night this hotel is extremely bad value for money. We booked through ******* and the photos shown do not represent the current state that the hotel is in. They do not have; A functioning restaurant (with the exception of providing breakfast) They do not have a properly functioning pool bar, coffee shop/cafe, Snack bar/deli and bar/lounge, as per the listing their own website. There was nobody at reception to greet us, and a very rushed welcome when someone finally appeared. There appears to be one very stressed manager (wearing a dirty polo shirt) upon which everything seems to fall. When we asked about an evening meal we were told there was nothing apart from breakfast and that we could hire a car or pay €45 each way for a taxi to get to naoussa town. The room was shabby and worn as were the hotel grounds, which were littered with debris from rubbish to work tools, and there was a broken pane of glass at the entrance to the breakfast room. We are unable to comment on the comfort of the bed, and quality of the breakfast as we left immediately, thanks to ******* sorting alternative accomodation. Please also read carefully reviews left by other travellers.