Recreation center Sun rise

The service is disgusting. They communicate as if they are fed up and distract them from important matters. They didn’t really explain anything over the phone, they said come over, when we arrived it turned out that everything was wrong at all. This applies to prices, the opportunity to eat or take food with you, and the possibility of booking VIP seats. In general, at first they misled us, and then they made surprised, irritated faces and said that they could not tell us such a thing. But we didn’t come from a neighboring village. It’s good that there is a wonderful lake nearby, otherwise we would have driven 70 km just like that.

!Disgusting Place!
Manager Yana is the bottom of this place!
When booking, I didn’t tell you about the most important thing!
We arrived, paid extra for the reservation at the checkout, got to where we had reserved, decomposed, the administrator comes running and starts a rude dialogue, saying you’ll also pay for the entrance to the recreation center, when you booked one amount was agreed upon, and then another, everything is in a rude manner, saying you don’t want to kill... the exit is there. As a result, she ran away saying that she would now provide us with a recording of the conversation about the reservation, of course, nothing was presented. It was just an hour of wasted proceedings; naturally, that hour was wasted. the day and rest were ruined, she didn’t pick up the phone and sent the poor boy to talk to us, saying she was busy.
They called her personally to explain, she ran away and hid!
They didn’t apologize for the huge inconvenience caused; the time she spent running and screaming was not reimbursed to us.
The pools are cold and dirty!
The area is not cleaned!
Most of the guests were outraged and not happy with the service!
A huge number of negative reviews, both online and from friends, were not listened to in vain.
Don't set foot there again.

The hotel infrastructure is good, but!!! Having ordered a banquet for 50 thousand, it was unexpected to hear that for each guest you need to pay an additional 700 rubles. for entry. Considering that the weather was bad, the pool was covered with film, the sun loungers were wet, what did we pay for?! Thank you for not charging extra money to enter the toilet!!! The review in the contact was deleted.... I don’t want to come there a second time...