I put two stars, not one, only because the baths themselves are cool, the steam rooms are well-made and the cuisine is delicious.
Ruined a woman's holiday on March 8th. The administrator dragged us into his conflict with the attendant, they sorted out the relationship with us. He began to raise his voice at me in front of a woman and children. From the facts:
1. By phone, the price is 4500/hour, and on the bill - 5000 rubles.
2. We counted the attendant's services twice.
3. The font was cold, and when asked to remove it from the bill, they said that these were our problems.
4. For some reason, the bill is for March 1st, although it was on the 8th :(
5. Tipping is begging. At the same time, a 10% mark-up for the kitchen is not indicated anywhere and is not warned.
Well, the general attitude - why are you stuck with us, you are not welcome here.
Probably due to the fact that we are economy customers - we go every two weeks, leaving only 40 thousand at a time.