The Westin Hotel in Calgary

Dear Hilton Guest Relations,
I am writing to formally express my disappointment with my recent stay at your hotel from August 3 to August 4, 2026. I chose Hilton because of its worldwide reputation for exceptional hospitality and service. Unfortunately, my experience did not meet the standards I have come to expect from the Hilton brand.
During my stay, I requested that my room be refreshed and that my bed linens be changed. Instead of providing this service, housekeeping left the clean bed covers in my room and expected me to change the bedding myself. As a paying guest, I found this unacceptable. Changing the bed linens is a basic housekeeping service that should be performed by hotel staff, not by the guest.
I come from a hospitality background, so I understand the importance of guest service and attention to detail. These standards are what led me to choose Hilton over other hotels, even though I paid a premium rate. In hindsight, I could have stayed elsewhere for better value.

Another disappointment was that I had planned to take my partner to experience the famous birthplace of the Caesar cocktail and to enjoy the hotel's hospitality and public spaces. Unfortunately, the area was closed during operating hours because of cleaning and maintenance. From my professional perspective, public guest areas should, whenever possible, be cleaned during overnight hours so that guests can fully enjoy the facilities during the day. This prevented us from experiencing one of the highlights that influenced my decision to stay at your property.

Overall, I spent $704.92 for this stay, yet I did not receive the level of service or experience that I expected from Hilton. The combination of inadequate housekeeping, inaccessible guest facilities, and poor value left me deeply disappointed.
Given these circumstances, I respectfully request a full refund for my stay. I believe this is a fair resolution considering the services that were not provided as expected and the significant impact this had on my experience.

I hope Hilton will carefully review my concerns and respond appropriately. I have always regarded Hilton as one of the world's leading hospitality brands, and I sincerely hope this experience does not reflect the level of service your guests should expect.

Thank you for your time and consideration. I look forward to your prompt response.


Sincerely,
Samuel Paul Gandi.

Usual Westin standards. Great breakfast, great hotel, value for money.

Always love staying here !
Room was on top floor but alittle small this time

The room was clean, and the service was attentive and friendly.

I stayed at the Westin Calgary for the U Sports National Men’s Basketball Final 8 a few weeks ago and had a great experience.

I checked in past midnight, but everyone was very welcoming. I asked if I could get a room with a bathtub, and the front desk agent quickly switched my room. The new room was very spacious and quiet, which I really appreciated since I had to stay in my room working all day the next day.

I also worked with Andrea, the Sales Manager, who was very attentive and accommodating throughout the group stay. It was a nice touch having her on-site to connect with guests. Breakfast options were simple yet elevated, with a wide selection, and everything I tried was fresh and delicious.

I highly recommend the Westin Calgary!

Love staying here every time we are in Calgary

highly recommend for someone who would like to stay in dowtown with a value for money stay.

Good location and facilities.

I don’t know for what reason temperature in the room was 17 that was super cold and took long time to adjust. It’s below standard btw.
All other is good , staff is nice

The bathroom is too small , it made us uncomfortable,it doesn’t fit 4 stars hotel .