Banff Gate Mountain Resort in Canmore

We've stayed at this complex three times already. It's a great location, with a great concept and layout. The complex looks like a mini-village. Our first visit was in the fall and we had a good impression. But our last visit in January of this year wasn't very comfortable. The chalets themselves have long been in need of renovation: the windows and doors, the kitchen, and the furniture in the living room all require restoration. We wanted to air out the room on the ground floor, but the window wouldn't stay open. Do you have to hold it open by hand? I remember there was a piece of wood there last fall to hold it open, but that's not the same level. The heating is very noisy. While it's comfortable on the first floor, it's extremely hot on the second. None of the "hot"/"cold" indicators on the taps, either in the chalet itself or in the shower by the pool, are accurate; they're all mixed up. The bed linen is clean and pleasant, and there are plenty of towels, but you won't be offered a fresh one, even if you're staying for a week. The pillows are incredibly hard and high; it's impossible to sleep on them; your neck starts to hurt after just 5 minutes. We had to remove the pillows and put down a blanket instead! The pool is a huge plus, but its hours are very limited, and they wouldn't let me in if I arrived half an hour before closing. Although a 10-minute swim and then leaving on time would be enough for me. Used, empty shower gel bottles are constantly strewn across the floor in the showers and changing rooms, and no one cleans them up... We also can't figure out how to choose the location of the stall I want to book; this feature is missing. This is our third time staying here, and we're always put opposite the trash bins. We were a large group [in 3 chalets] and asked to be put next to each other, but we find it impossible to get bored, even though we saw that many of the copper-colored cabins were empty. We would really like you to change the location of the trash bins; they ruin the view and stink. You have enough space to hide them somewhere behind the complex, but not right in the center in front of the cabins... And unfortunately, the Wi-Fi is very bad; it practically doesn't work.