Falkensteiner Hotel Park

STAY AWAY!!!! The worst experiences of my life! Awful room smell of cigarettes from the ventilation system (which is barely working) The world's most minor bathroom shower! NO SPONS!! anywhere for coffee or anything else at breakfast. They added a voluntary tip of 5 Euros per day per room to the bill. We came with our adult parents and the hotel had no trolley for luggage We had to carry everything alone, and NO HELP THERE FROM NO ONE!! There was no hand soap in the room, the toilet and the shower kept on flooding and this hotel is way overpriced! NOT ANY WHERE NEAR 4 STARS HOTEL STAY AWAY!!!!

We've spent 3 days in the Falkensteiner Punat, and it has been one of the worst hoteling experience we've had in a long time. The only cheap thing about this hotel is the attitude. The hotel is quite expensive (we paid 420EUR/Night for 2 adults and 2 kids), and every extra is expensive too, but the attitude is cheap and greedy. Maybe the best example, as the title suggests, are the teaspoons. There are none available. In our 3 days there, there were no teaspoons for coffee, desserts, or anything else. After some time I got to a point where I would go to the pool bar (where the coffee is paid - so they had a few teaspoons), and had to beg for a spoon so my kids can eat icecream or I can mix the sugar in my coffee. This is, of course, a small thing, but it demonstrates the attitude of this hotel (in the photos you can see the empty spoons drawer. After complaining about it, they simply removed the drawer…) But of course this attitude manifests throughout the entire experience. Maybe the most critical is kids club. While my kids had fun, we were more worries. The kids club has a backdoor labeled "staff only, keep closed" - which leads straight to the swimming pool. It was fixed open the entire time there, as they are using power from the kids club for the speaker outside. It means that a kid can wander off to the pool from the supposedly supervised kids club, without any supervision. There was usually only one person to supervise the entire kids club during the supervised hours, so this is a likely scenario, and kept us worried. What else? Smoking smell in our shower. TINY showers, those that fit a 2 stars lodge, not a 4 stars hotel. All the furniture makes IKEA furniture look luxurious. Single (small) elevator for the entire hotel, constantly making you wait for long for the elevator. Half the rooms have views to a parking lot, with zero privacy. And of course the maintenance of the hotel is terrible - AC was only partially functioning - it was leaking in the main lobby, and barely working in the room (we put at 16 degrees all stay). 1 out of 3 coffee machines was broken the entire stay, making lines for coffee very long (add to that that every morning one of the machines ran out of milk and noone bothered to fill it… reducing effective coffee machine to one). Mediocre food. And of course the cheapness…. You feel it everywhere. The liquid hand soap in our room was filled with water instead of soap. The "welcome drink" they give you is limited to 4 very limited drinks, you can't even have a soft drink instead. And once people are already at the bar, they pay for the drink they want (very expensive. A cocktail was 8.40EUR - more than in other much nicer hotels). That is, of course, if you manage to survive the wait at the bar, which is normally staffed with only one person. Btw - when we did take the welcome drink, every "instance" of it was different. Zero consistency. And the pinnacle of the greedy approach was the "Voluntary Tip" added in ch

This hotel was extreme dissapointment. Why? Be sure it was not because of the furniture or the hotel looks in general, but because of the most important thing and that is cleanliness of the hotel. The bathroom tovels were used by someone else and given us like that, the sheets had some torn parts, there was no toilet paper in rooms at all just handkerchives for nose. In te restaurant the plates and glasses were totally not clean, with greasy food marks. We had breakfast and dinner included, and food was always cold. The checkin is in 3 p.m., and checkout in 10 a.m. which is not good or welcoming policy of the hotel, but not fair to a guest. The staff was very polite, i have no remarks only on that. I presume they work forso low pay that they have no time or will to do their work as well as they would if they were paid properly as the sholud be. To close my review, i say this leaves a bad mark on Falkensteiner hotels,and i woulf never come back here nor in any Falkensteiner hotel in Croatia, just because of the principal.