ProfilHotels Mercur in Copenhagen

Though the room was cleaned, the carpet was very dirty. It was  not vacuumed and lots of dust and  carpet wool was exposed, bad to breathe in this environment. Lucky we were offered a room with balcony to able to open door slightly for fresh air.

I called to the hotel yesterday and asked for some help with my booking that going to come soon. But I can't go there becuase of Covid 19 situation. And Hotel staff who picked up my call was so rude. I asked her nicely. The end of the conversation she said I don't have time to talk with you, bye bye and hang up on me. I called her again. And she said it is what it is. Byeeee and hang up on me again. And the 3rd times I call her and tell her you shouldn't get a job here. You're so rude and I will tell your manager about this. I recorded all conversation that you so rude to me. She said perfect! You want my manager email? And she siad like I bothered her and called her so many times. But I just call her only 2 times before and she still don't help me solve the problem.

I can tell that she will be the one who ruin your hotel reputation. Please check your phone voice records and you will see that I speak the truth. I have a voice recorded too. If you want I can email to you.