Imatran Kylpylä in Imatra

Check-in staff was polite, but why do we have to fill in a mile long personal info questionnaire by hand in 2025? It's just mind boggling to watch the line go no-where with people filling these.

The entrance area was pretty neat looking, with tiny shops and a game room behind that. Our room was in 3rd floor and stepping in was an instant time travel to the 80s and 90s. The room looked dated, with noticeable wear on the walls and especially in the bathroom floor. The air in the room was stale, but at least we could open a small window and the room also had blackout curtains. The beds were the absolutely worst part of the room. Extra hard and uncomfortable, plus the sheet was so tiny that it came off after rolling on the horrible bed trying to get some sleep. The bed cover under the sheet was something I really didn't want to see, with all the stains you could imagine.

The spa itself was fine, although the first thing I noticed after stepping into the dressing room was badly working locker system, that took like 5 tries to lock because the reader didn't want to read my wrist tag. The second annoyance was that all the soap dispensers I tried in the showers were empty.

There were plenty of various pools and we had fun swimming in them, the water temperature was fine and the thing entertained adults for couple of hours. There was also a pretty long water slide, but its signalling system was constantly misbehaving and people just stood there minutes waiting even when the previous person had long since cleared the slide. The pool section also showed its age in a lot places, with stuff looking worn down, rusty or broken. The absolutely worst part was the floor outside the pools, which was insanely slippery - something I had never encountered in spas before.

One amusing point was that they made us pay 7€ for a bathrobe and slippers, with some story about saving the environment. Sure, tell people not to waste, but having an extra fee for something that's standard to spas was just absurd, I was surprised we got a free towel.

The hotel had couple of restaurants, we tried the a la carte one for dinner and buffet for breakfast. The dinner was disappointing, with mediocre food that took forever to arrive and was grossly over priced for the whole experience.

The breakfast buffet again was pretty decent. Not full of local delicacies, but a well stocked hotel breakfast, which was actually better than the "fine" dining the night before.

All in all, the whole place is in need of a serious overhaul and one night was more than enough for us.

A shame, as the area itself was really pretty with nature paths and rental bikes to ride them.

Very mixed feeling. The room was large but no air conditioning. The spa is very nice but breakfast is one of the worst I have seen. The surrounding area is very nice but was missing i.e. how to reach the wonderful clear water beach.

The location is very nice with magnificent views to the lake. The building itself and its interiors are quite outdated, maybe from the 90s.

We stayed at the chalet which is a newer addition and was quite nice, but the beds and especially pillows were really poor in there as well. Even though it was supposed to have own air conditioning, the apartment stayed too hot during our stay although the weather was a regular Finnish summer and not too hot outside.

Nice activities offered, but e.g. the indoors kids play area was very smudged and unhygienic. The spa is nice with smaller kids, but quite small for bigger kids who want more action.

Imatran Kylpylä is in a perfect spot. The SPA area is fantastic and fun to visit. The recreation area, especially the bowling, is a great addition and we enjoyed it a lot.

But, the rooms are a big letdown. They seem untouched since the hotel was built, with old furniture and beds that have lost their shape after 20 years. Despite being called "superior," the rooms are far from it and feel very outdated.

Service is another major issue. The staff is often rude and disrespectful, which seems to be a common occurrence, not just a one-time thing. This really affects the overall experience negatively.

The food at the hotel is nothing special and overpriced. I would recommend eating elsewhere for a better and more affordable meal.

In short, while the location, SPA, and recreation areas are great, the poor room quality, bad service, and subpar dining options make it hard to fully enjoy your stay at Imatran Kylpylä.