Arte & Mare Elia Luxury Suites and Villas in Elia

Terrible experience . The hotel advertises a private kitchen but this is just a sink in a cupboard and a hot plate and micro wave. You can’t use the hotplate or microwave because there are no pans , no microwaveable cooking containers. No chopping board no knives no utensils of any description. Nothing. You are supplied with plates and cutlery for if you order food from their restaurant (pizza) . We told them we wanted to do self catering on day one and asked for things to cook with on day one. Nothing arrived until day 5 when we got two large pans and nothing else. So still couldn’t cook . No shops whatsoever at Elia beach. Hotel offered to take us to a mini market for €35 - talk about exploitation. Buses irregular and €5 round trip . Hotel offers free shuttle 3 times a day but this wasn’t running . This is essential given the location and totally unfair to just pull the service . We were told on check in that it was still running at 6pm and 9pm with a free return at 6.30 and 9.30 pm. We caught the bus into Mykonos during the day and to save money waited for the free return shuttle which didn’t turn up . We had to pay €50 taxi back a 6.30pm !! The hotel then said the shuttle had to be pre booked ! We were told the last bus was 7pm but it was actually at 6pm ! The fridge leaked there was no mini bar or DVD player, which was advertised . There were no English channels on the satellite TV . The sofa was old and stained . The curtains dirty and stained . I have mobility problems and explained I couldn’t get in and out of the tall bath so asked for a change of room ( they have rooms with a walk in shower ). Didn’t happen . The bath itself was rusty and had mould by the tiles . Breakfast disappointing . No bread choices as advertised you were luck to get a husk . Chef didn’t know how to cook poached eggs . Terrible

Expensive for a partial day on the beach. This place charges 70 euro ($81) for two sun loungers and an umbrella. Same price for two hours or all day. Princess Cruises sent us here, so beware! Also, don’t get the strawberry daiquiri, worst I’ve had in my life.

I stayed here for a few nights with my partner this week whilst visiting Mykonos. I had high hopes for the hotel based on the pictures and marketing. We had a pool on our balcony over looking the beach which was a great feature. The best thing about this hotel is that it’s close proximity to the beach. The hotel has so much potential but unfortunately it is not maintained to a 5 star hotel as advertised and as such I feel that the hotel doesn’t offer the value or service vs other hotels on the island. The main pool area needs to be maintained better - leaky buckets on show, a rubber ring growing mould is floating in the pool. Breakfast is not good - we only ate it once and then skipped. They miss the small ‘luxury’ touchpoints eg scrambled egg arriving 5 mins before the toast (without butter) or any other breakfast items. The room itself was clean (and big) but was dated. We had half board but opted to eat at a neighbouring restaurant based on the menu. There was also noise from neighbourhood construction but that can’t be helped.