Grand TheoNi Boutique Hotel & Spa in Vasiliki

We stayed at a supposed 4-star hotel in Lefkada (“Grand Theoni”), and the experience was far from what was advertised. Upon arrival, we were shown a room that was completely unsuitable for a family with a child – it had a double bed and a very uncomfortable armchair-bed that even a small child could not properly sleep on. This was not the room we had booked. To their credit, the staff immediately offered us a larger room – but only at an extra cost, which we had no real choice but to accept. As we were traveling with a child, we requested half board (HB). However, once we arrived, we discovered that “HB” meant a fixed, predefined menu chosen entirely by the hotel, with no regard for our preferences or dietary needs. No one asked what we eat or don’t eat. We were also the only guests in the hotel being treated this way, which made the situation even more uncomfortable. When we asked if we could cancel the dinners, we were told it would not be a problem, but since we had booked through an agency, we needed to contact them. We immediately did so, and our agent repeatedly tried to reach the hotel via email during our entire stay. The hotel never responded to those emails. Meanwhile, when we asked the hotel directly, they falsely claimed that our agent had not contacted them, which was simply not true. Only after we had already left did they finally respond to the agent – and then refused any refund, even partial, with the excuse that they had already purchased food products. For an entire week in advance? This is not a reasonable justification. Overall, this hotel showed a complete lack of professionalism, transparency, and honesty. The handling of the situation was unacceptable, and the communication was misleading at best. Do not stay here. This place is highly unreliable and operates in a very dishonest manner.

The hotel is perfectly located in the active hart of Vassiliki and everything is in a walking distance. We used it as a base to visit the western part of the island and access to the ferry so we could easily visit Ithaki.

I would not come again and would prefer a more boutique hotel. This hotel has got good bones but they way it operates makes it not a vibrant place you want to stay. Only the reception (2 ladies of which one also works in the restaurant) of the evening shift is very friendly and makes you feel welcome. The rest of the team gives you a feeling that they rather don't have guests....

We asked, when we moved to Ithaki, to place our luggage in the luggage room. This room, according to the hotel, would be safe and secured. Well you can put your luggage in a closet which can be accessed easily by everybody (see picture) also from the street.

Cleaning of the rooms is okay. But cleaning the pool (looks like some small visitors came during the night) and the restaurant area can really improve.