Chagala Hotel Aksai in Aksay
✅ Rooms are new and comfortable, described as suitable for work visits ✅ Polite and well-behaved staff noted in multiple reviews ✅ Restaurant offers large portions and a cozy atmosphere ✅ Good WiFi and internet services with 8/10 rating ✅ Affordable pricing with a consistent 8/10 score ❌ Restaurant food quality has declined, with complaints of tasteless and delayed meals ❌ Some guests noted a lack of amenities such as no slippers in rooms and kitchen located in a separate building ❌ Cleanliness rated lower at 7/10 with a report of stinginess on amenities like towels ❌ No pets or service animals allowed, which may limit options for some travelers
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Description
Chagala Hotel Aksai is a three-star hotel located at 2, street Druzhby Narodov in Aksay, Kazakhstan. With a solid rating of 8.2 out of 10, the hotel offers a variety of room types including Standard, Deluxe, Studio, and Run of House options. Guests can expect amenities such as WiFi, air conditioning, heating, a fitness centre, and 24-hour front desk service. The hotel features a restaurant with buffet breakfast available from 6:00 to 9:00 daily, though recent reviews show mixed opinions about the food quality. Rooms come with safety deposit boxes and lifts are available. The hotel enforces a no-pets policy and requires the main guest to be at least 18 years old. While cleanliness scores slightly lower at 7/10, the overall comfort and service maintain good scores of 8/10. Business travelers have noted the hotel’s suitability for work visits, especially for those visiting nearby sites like Karachaganak.
Location
Chagala Hotel Aksai is situated in the city of Aksay, Kazakhstan, at coordinates 51.1578523 latitude and 53.0114437 longitude. It is positioned on Druzhby Narodov street, making it accessible within the city. While specific landmarks or distances to points of interest are not detailed, the hotel is known to serve guests who visit the Karachaganak site nearby, indicating convenient access for work-related stays. The location scores an 8 out of 10, reflecting general satisfaction with its placement in the city.
Tips
- Bring your own toiletries such as shampoo and toothpaste since some guests noted these are not provided.
- If planning to dine at the hotel restaurant, be prepared for variable food quality and occasional delays.
- For families, confirm child fees in advance as some rooms accept children with possible additional charges.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 06:00-09:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Smoke-free property
- No elevators
- Laundry
- Dry-cleaning
- Luggage storage
- Restaurant
- Free Wi-Fi
- Fitness facilities
- Pets Not Allowed
Video: Chagala Hotel Aksai, Aksay, Kazakhstan
Map
Reviews
I gave it a 4 because they didn't give me a second towel, even though we shared one. They were a bit stingy, but otherwise, everything was new in our room.
The ambience is good.
Staff is well behaved.
Taste of food is worth money.
POIs near hotel
Frequently asked questions about Chagala Hotel Aksai
What types of rooms does Chagala Hotel Aksai offer?
The hotel offers Run of House, Standard room, Standard Single room, Standard Double room, Standard Quadruple room, Deluxe room, Deluxe Single room, Deluxe Double room, and Studio.
Is breakfast included and what are the breakfast hours?
Breakfast is not automatically included. You can add breakfast by contacting the property and pay on-site if available. The buffet breakfast is served daily from 6:00 to 9:00.
Are pets allowed at Chagala Hotel Aksai?
No, pets and service animals are not allowed at the hotel.
Does the hotel provide extra beds or cribs for children?
No, cribs and extra beds cannot be added to any room type.
What are the check-in and check-out options?
The hotel offers express check-in and check-out services available 24 hours.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 29 USD The best time to book is August 17, with rates starting from 21 USD