Pritomye in Kemerovo

I'll start in order. When booking, it was clearly announced that we would be 2 adults, 3 children, 15.12 and 1.5 years old, to which it was said on the other end of the wire that a suite was needed for this amount, ok, so there is a place for everyone. What a surprise it was when we arrived on January 7 and it turned out that suite 305 for 6500 only for two and for children you have to pay 1800 extra, paid extra, a few hours later they brought two folding beds, one pillow and one blanket under the door. We went down to the reception, they said that we needed two sets of bedding and another pillow and a blanket, nodded our heads, but no one brought anything, went again, as a result, at 21:30 they brought another pillow and a blanket, and one set of bedding, 2 The set was never expected. As for the room itself, it's big, but we only needed to spend the night, the jacuzzi does not work, the pedal on the trash can is broken. Now leisure, the slide is big, the children were interested, but not for long, the skating rink is small, all clumsy, we went to the sauna with a pool, that's all, clean air, this is a plus. Now about the food, there is no variety as such, the prices are above average, and the quality is much below average. I was surprised that with a large number of vacationers with children, there are no high chairs and there is no children's menu. Dinner with was painted only by a wonderful vocalist. Service: at the reception, the administrator is something .. She sent everyone to dinner in another building, although he was in the same and at a different time. Would you like to come back here? Definitely not!!!! I will not recommend to my friends either. The quality does not match the prices. We are sorry for the wasted time and money.

The place itself is not bad, but the service is terrible! Of the benefits - good breakfasts, beautiful nature, good rooms. And from the minuses - there are a lot of people, in order to slide down the hill, you need to defend a huge queue and there is no service at the hotel at all, they check in 2 hours later than they should, there is confusion with gazebos at the time, different people are recorded at the same time, and more many cons!