Magnoliya Hotel in Tuapse

Surprised this hotel booked two weeks in advance as usual. I picked it up according to reviews and price, and whatever the food was. I came with the whole family, it wasn’t there, it turns out I screwed up, I did something wrong, although everything is exactly indicated in the order. What I ordered for four with meals. It turns out my order costs twice as much. When he began to ask the girl what her name was, in order to know who to refer to, she went to the refusal, that she would not say her last name and first name, but someone else was to blame for everything. Is this how a normal hotel or staff will behave like this. I had to look for another option, the benefit of the money was also an option.