In general, the complex provides quality services with a good state of the hotel industry. But one big BUT! When checking in, you are interested in the administration not as a Guest, in the full sense of understanding this term for the hotel business, but as a person who must comply with all the requirements of federal laws in terms of providing full originals of identity documents, and all family members (from small to large). If there is a foreigner in your family, then there should be total control over his documents and the attitude towards you depends on the completeness of their provision and does not depend on your desire to respect privacy. My advice, if you or your fellow traveler is a foreigner, look for another place to sleep in Syzran.