Palazzo Spa-Hotel in Kislovodsk
✅ Clean and comfortable rooms with modern furnishings and daily housekeeping ✅ Tasty and varied breakfasts with continental and buffet options ✅ Polite and attentive staff frequently praised for helpfulness ✅ Spa facilities including a sauna and a swimming pool with massage jets ✅ Free parking available and convenient for guests arriving by car ❌ Some guests reported issues with breakfast service delays and limited variety ❌ Wi-Fi signal can be unstable, sometimes disappearing away from the router ❌ Rooms have thin walls and doors with poor sound insulation ❌ The pool is small and the spa area may be under construction or limited in capacity ❌ Location is somewhat far from the city center requiring taxi rides or a 20-40 minute walk
Rooms and prices
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Description
Palazzo Spa-Hotel is a modern 4-star hotel built in 2018, located in Kislovodsk with 12 rooms in a two-story building. Guests can choose from Standard Double rooms to spacious 2-room Double Suites, some featuring balconies. The hotel offers free Wi-Fi, free parking, and a range of amenities including a restaurant serving European and Caucasian cuisine, a bar, sauna, fitness center, and massage services. Conference facilities with two meeting rooms are available for business events. The hotel’s spa area includes a pool and sauna, though some guests noted that the pool is small. Daily housekeeping and laundry services are provided. Check-in starts at 14:00, with checkout by noon. Payment options include major credit cards but pets are not allowed. The property aims for a quiet, comfortable stay with a combination of hospitality and meeting facilities.
Location
Palazzo Spa-Hotel is situated on Borgustanskaya Street, 27, in a quiet district of Kislovodsk. It stands approximately 3 km from the Kurortny Park and about 3.2 km from the local mineral water spring (buvet). The railway station is 3.4 km away, and Mineralnye Vody Airport is 52 km from the hotel. The hotel is roughly a 20-minute walk from the city center, though guests often prefer taxis which cost about 80-200 rubles per ride. Nearby dining options include cafés like Gepard just 36 meters away, and Nadezhda and Yerevan within 300 meters. The location balances a peaceful setting with reasonable access to essential city points.
Tips
- Book breakfast time carefully and be prepared for potential wait times as meals are cooked on arrival.
- Use the free parking if arriving by car, as nearby street parking may be limited.
- For better Wi-Fi connectivity, stay close to the reception or main building areas where the signal is strongest.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Pets: Pets are not allowed
- Paying at the hotel: Visa, MasterCard, JSB, DinersClub, AmericanExpress, UnionPay
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Smoke-free property
- Heating
- Security guard
- Television in lobby
- Early check-in
- Late check-out
- Design hotel
- Fire Extinguisher
- Bridal suite
- Soundproof rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Bathrobe
- Mosquito net
- Safe (in room)
- Ironing
- Laundry
- Luggage storage
- Telephone
- Iron
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Restaurant
- Packed Lunches
- Free Wi-Fi
- Shuttle
- Airport transportation
- Russian
- Tour assistance
- Suitable for Events
- Free parking
- Indoor Pool
- Heated swimming pool
- Event facilities
- Conference Hall
- Baths
- Massage
- Spa
- Hammam
- Family/Kid Friendly
- Pets Not Allowed
Hotel view
Video: SPA отель PALAZZO в Кисловодске. Ресторан. Обзор
Map
Reviews
However, there are some difficulties here, which guests are not always warned about. So, for example, at the time of our arrival, the pool was being repaired (and it was being repaired for two days, so it was even a little insulting, because they were aiming at the SPA). In addition, the hotel seems to be in a state of constant completion / completion - a staircase without railings leads to the third (projected) floor; in the SPA area, there is also a mysterious "portal" to the construction site (probably an extension of the hotel)).
We should also say about local wi-fi, which seems to exist and is available for connection, but "disappears" as it moves away from the router. Sometimes it disappears completely, and even the hotel network is not automatically searched (((. The fact that the Megafon signal in the vicinity of the hotel is by no means brilliant adds to the complexity.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Palazzo Spa-Hotel
What types of rooms does Palazzo Spa-Hotel offer?
Room types include Standard Double room, Superior Double room with balcony, Double Junior Suite, Family Suite, and 2 rooms Double Suite.
Is there a restaurant on site, and what cuisine does it serve?
Yes, the hotel has a restaurant serving European and Caucasian cuisine.
How far is Palazzo Spa-Hotel from the nearest airport?
The hotel is 52 km from Mineralnye Vody Airport.
Are pets allowed at the hotel?
No, pets are not allowed at Palazzo Spa-Hotel.
Does the hotel have spa facilities and are they free to use?
The hotel has a spa area with a sauna and a swimming pool with massage jets, free for guests except the steam room which requires separate registration and payment.
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 81 USD The best time to book is October 19, with rates starting from 75 USD
https://tourism.fsa.gov.ru/ru/resorts/hotels/c98e78b9-c608-11ef-92da-b9989b2c0257/about-resort