Belaya Dacha Sanatorium in Kislovodsk

We came with my mother to rest - I have a wellness voucher, my mother has a medical one. On the first day, I asked the therapist to prescribe a massage for my entire back, the cost was 900 rubles. OK. I went for a massage, went to pay at the cashier - they wrote off 2300 for two procedures. I decided to check the price in the price list on the site - there is the whole back in parts, but if you add it up, it turns out 45 minutes for 1050. I went to the masseuse to clarify what kind of vision she had. Nana, therefore, believes that massage should build 1050, but half an hour, and 15 minutes, which I pay for, is her immediate rest. As a result, she suggested that I do the second procedure for half an hour for 1150 - I collected, one might say, an ideal option. In anger, I run to sort it out to the administrator, and lo and behold, they immediately hear me and after 5 minutes a guide comes to resolve the situation (I thought so).
So Leila listened to my nervous monologue, introduced herself as a marketing director, and suggested ... Move 1.5 floors higher! No, well, she will solve the problem with massage, of course, but it is very necessary to move, our room was promised to an elderly woman who walks very badly. It’s not at all interesting about my mother with asthma and varicose veins, just help me out, please, I will be forever grateful to you, a free bath, a present, I will transfer your things myself. As a result, we moved, no one called about the massage, did not come up, did not offer other services or a massage therapist. It's just that the next time I went to pay for other procedures, I got a refund for one procedure and 15 minutes of rest for the massage therapist during the first procedure. Is it worth talking about the missing gift, the bath, and how they didn’t recognize us a couple of times on the street?
Marketing director Leyla, if the sanatorium has such ratings due to your fault, you have heard little about marketing. O

But I can describe two numbers. 210 - 8-9 sq. m. - the audibility from the next room is colossal, but the number is right behind the reception.
308 - the room is more spacious with a balcony. True, the layout of the bathroom will impress you. On the first day, out of ignorance, we went to the shower in such a way that there was 5 cm of water in the bathroom. Then we got used to washing, turning on the shower in stages. More wood lice will live with you.
Renovation in the rooms is relatively old and not Soviet. It's good.
They clean mediocrely, in both rooms we got someone's hair in the bathroom by inheritance. At 210, the maid did not consider it necessary to wash the dust. But the towels are changed so that we did not have time to use them. I guess that's the whole point of 4 stars.
Food - we didn't leave hungry. The cuisine is simple but satisfying. The wait staff are always friendly and helpful.
Treatment - well, they gave me a ride with a massage, I stopped going to the baths, as I saw how they were washed between vacationers (no way). So I was washed by some procedures, of course, paid. Wellness includes almost nothing.
About the staff - mostly friendly - the only thing I didn't like was the masseuse and the maid who brought me a wad of wet clothes from the laundry and found my expectations about drying ridiculous. It's funny, this is when I dry things on the balcony of a 4 * sanatorium from the main facade.
My mother's opinion is more expert, she is a regular in sanatoriums - the medical base in the ticket is rather weak. The location is undeniably great.