La Posada del Molino in Cordoba

I made this reservation at 15:09 on 07/09/2024; it was confirmed by email and through booking.com messages.
I advised the hotel through booking.com at 16:45 that I was walking to the hotel. However, when I arrived, I found the main door locked.
I then found emails on my phone from the hotel asking me to register and make payment which I did with my CC through booking.com at 17:06.
At 17:17 I received a message through booking.com that the hotel sent the “Signatures” i.e. my check in details to booking.com and this was confirmed in an email at 17:33: "The accommodation provider takes full responsibility for the content of this message, sent via Booking.com Hemos confirmado tu reserva en nuestro hotel. A continuación te mostramos los detalles de la reserva"
However, the hotel never sent the entry code for the door.
They did not reply to 6 further messages and 2 emails I sent via booking.com. I also tried to call them 6 times but they did not answer on Whatsapp or directly.
Eventually, at the 4th attempt and after holding for 18 mins (call commenced at 18:02) on 07 September 2024, I spoke to "Jahjeel at booking.com. She was unable to contact the property but sent an email to the hotel at 18:29.
Jaheel told me that I would receive a full refund for this reservation and that if I had to book elsewhere booking.com would pay in full in view of the inconvenience caused. She told me that I would receive an email to forward the receipt for the new reservation.
At 19:04 (2 hours after arriving at the hotel, registering and paying for the 1-night stay) I was advised by email that "Unfortunately, La Posada del Molino informed us that they can no longer accommodate you due to (no reason given)". Contrary to the advice from Jahjeel this email said "We will cover any price difference up to € 19.13."
I had to pay €71.10 for alternative accommodation after this very stressful experience.
As of 11 December 2024, I have not received any refund for either of the reservations or any other communication from booking.com. Therefore I have invoked the CC chargeback procedure. It seems that booking.com are not disputing the chargeback for La Posada del Molino but have disputed the chargeback for the replacement hotel, despite what was said by their agent at the time.

I made this reservation at 15:09 on 07/09/2024; it was confirmed by email and through booking.com messages.
I advised the hotel through booking.com at 16:45 that I was walking to the hotel. However, when I arrived, I found the main door locked.
I then found emails on my phone from the hotel asking me to register and make payment which I did with my CC through booking.com at 17:06.
At 17:17 I received a message through booking.com that the hotel sent the “Signatures” i.e. my check in details to booking.com and this was confirmed in an email at 17:33: "The accommodation provider takes full responsibility for the content of this message, sent via Booking.com Hemos confirmado tu reserva en nuestro hotel. A continuación te mostramos los detalles de la reserva"
However, the hotel never sent the entry code for the door.
They did not reply to 6 further messages and 2 emails I sent via booking.com. I also tried to call them 6 times but they did not answer on Whatsapp or directly.
Eventually, at the 4th attempt and after holding for 18 mins (call commenced at 18:02) on 07 September 2024, I spoke to "Jahjeel at booking.com. She was unable to contact the property but sent an email to the hotel at 18:29.
Jaheel told me that I would receive a full refund for this reservation and that if I had to book elsewhere booking.com would pay in full in view of the inconvenience caused. She told me that I would receive an email to forward the receipt for the new reservation.
At 19:04 (2 hours after arriving at the hotel, registering and paying for the 1-night stay) I was advised by email that "Unfortunately, La Posada del Molino informed us that they can no longer accommodate you due to (no reason given)". Contrary to the advice from Jahjeel this email said "We will cover any price difference up to € 19.13."
I had to pay €71.10 for alternative accommodation after this very stressful experience.
As of today’s date, I have not received any refund for either of the reservations or any other communication from booking.com.

We booked to stay with Mila via Airbnb during our European road trip honeymoon. Sadly, our car was broken into and the passenger window was smashed on Saturday 22/07 in Barcelona. After the police procedures (which Mila received a copy of) we noted that all window repairers in Spain were closed until Monday. Staying with Mila on 23/07 would've meant that the car would be unsecured for at least 2 nights, including the election weekend in Spain. We promptly contacted her. She does not speak English but I am fluent in Spanish. We explained the situation to Mila, who at the time agreed to refund us for the 2 nights we had booked. She requested we contacted Airbnb directly and stated she would do this herself too. We did this as agreed, and Airbnb assured us they would reach Mila to request the refund. We then drove through Spain to get to my parents in Portugal. Mila waited until the following morning to message us to then decline the refund, as she realised she would be out of pocket. She blocked us, preventing all further communication. She used Airbnb's policies as the reason to prevent the refund yet this is a decision she made following her understanding of being out of pocket (we were fortunately able to receive the money back for the stay on the 22/07 from a different host). This effectively meant that Mila profited out of our misfortune and deceiving us, as we were unable to stay. I would never book a stay with her again.