Posada de San José in Cuenca

Exceptional Stay, Disappointing Dinner Service
The exceptional service and wonderful food I experienced at the restaurant last year made me decide to stay here on my return to Cuenca.
Thank you very much for the complimentary upgrade to the twin room with a view. The view from Room 13 is truly stunning! I stayed for 3 nights. The room was clean, very comfortable, and the front desk and housekeeping staff were all very kind. I absolutely loved the accommodation!
However, my high expectations for dinner were not met.
The service started with a language barrier, as the waitress could not find my reservation. I tried hard to guess what she meant, and eventually figured out she was asking for my room number. When I said 'thirteen,' she couldn't understand, so I showed her my room key, and she finally got it.
The meal itself didn't seem as good as last year; I didn't even finish the bread.
Finally, when she asked what dessert I wanted, I replied, 'No, thanks.' She actually responded with a high-pitched 'NO!?' Her reaction was very rude. Every country has people who like and dislike desserts, and her response was completely unprofessional. She also did not smile once the entire time. While I understand she doesn't speak English, a smile is an international language and the most basic requirement in the service industry. I don't speak Spanish, but I made an effort to smile throughout our entire interaction while trying to understand her.
I was originally looking forward to dining here for my entire stay, but this experience made me unwilling to return. However, I might have to thank her, because I found another hotel restaurant that was absolutely fantastic. I even asked the waitress there to make a reservation for me for the next day. That waitress also didn't speak English, but she kept smiling and trying her best to understand me.