Kubalic Hotel in Ordu

First thing first you don’t have to give card wallets if they are in such a bad state that they r ripping off …
Being a 4 star hotel it’s expected by clients to have porters or help with luggage’s … none was provided … when asked the lady receptionist said she is on her own but then another guys comes and starts helping her with paper work from the room side room and we still didn’t get any help with luggage
A/Cs r set on a very low settings so much so that there is hardly any air coming through the A/Cs … guy at reception then said he will sort it out … but in evening same lady sent a technician with us to room and he said that’s max it will. A/C on or no it made no difference to room temperature …
Breakfast is very limited … juices r empty and staff don’t bother refilling them. When asked for water waitress gave us water and then brought a bill for it even though breakfast was included in price … we asked for omelette and again got a surprise when waitress came with another bill … told her we have paid for breakfast included but got told eggs are extra …
It’s like in restaurant in you don’t know what you will need to pay for … if they tell in advance it’s fair enough but u get surprise bills … it’s not much but still need to be told …
All in all very Poor service for a 4* hotel… behind new look and cleanliness very poor service and standards …

I was quite mislead by the overwhelmingly positive reviews I saw about the hotel before booking it. Unfortunately I have to draw the average rating down, based on my experience:
🚬 I was surprised to find upon my arrival that I was allocated a stale nicotine smelling smoking room. (Maybe my expectations are unrealistic, but in 2022 the minimum would be to check in advance if the guest is OK with that, better yet: by default ban smoking in the rooms) When asking if I could get a non smoking room, the immediate answer was (however kindly delivered) “No, sorry, there’s nothing we can do, we’re fully booked.” It’s only upon some insistence that I was proposed to be put in a smaller room than the category my travel agent had in paid for advance(!), no compensation proposed.
🙉I didn’t even mind the room size (although fitting through the bathroom door would surely be a challenge for a bigger person) but the virtually non existent sound proofing of the room made the noise disturbance from inside and outside the hotel unbearable. This is unacceptable for a room facing a busy major road.
🛠I lost count of the bits and pieces broken or missing in the room: from wardrobe door knobs to sink plugs.
🧽one positive note is the undeniable cleanliness of the room but that is very far from enough to make a guest have a good stay.