Residence Inn by Marriott Kansas City Country Club Plaza in Kansas City

My room is spacious, typical of those for Residence Inn. However, it is quite old. The floor (3rd floor) creaks in places, the bathroom is tiny, and the tub has non removable stains. It us not of the same standard as other Residence Inns I've stayed in California.

This hotel has a lot of potential but needs work to meet it. The rooms were small, which was to be expected given the age of the building, but they were clean overall. We had to ask for fresh towels, since daily housekeeping was apparently not standard. The website says, “Join us for breakfast every morning until 10 AM” in the lobby bar, making it sound as though breakfast was complimentary—something I thought was standard for all Courtyards and which is always a huge plus with kids. That was not the case. There was a small selection of pricey breakfast items that could be ordered through the hotel restaurant. Our fault for not looking more closely at the details, but this is truly the first Courtyard I have been to that didn’t have free continental breakfast. The pool was the biggest disappointment of all. The water was murky and clearly had not been treated or filtered in a long time. There were fake eyelashes, hair ties, and other assorted things floating in the water, and our suits absolutely reeked after getting in. We also had to call and ask for pool towels since there were none there. The employee that brought some came with only five. There were four of us, so that left only one for the family that came right as we were leaving. The valet system they used was incredibly inefficient, as the valets often didn’t see/get the notification that we had requested our car until after we were already down there and waiting. Have we had worse hotel stays? Definitely. Does this live up to the expectations for this hotel brand, though? Not at all. Some simple changes and improvements would make a world of difference!

The guy i was traveling with was parked in the parking garage with hate arms and security cams. This did not detour someone from breaking Into his vehicle last night. Everything else was fine gold service nice rooms and good amenities. Within walking distance to country club Plaza and Westport. On a weird note my windows in My room actually are straight into the breakfast area.

While the location in the Plaza is great that is about the only thing this hotel has going for it. The rooms have not been updated in I would say at least 20 years. Elevators are broken, pool area is a mess, lobby is dark and dingy. Tried to call for extra pillows - phone was a relic of the late 90s and did not work; didn’t matter as there were none available. Hotel appeared to be over sold with families / softball teams staying 6-8 people per room. Overall I would not recommend staying here.