Red Roof Inn St.Louis- Westport

The first room had water coming up from the floor in the bathroom. Service person was reluctant to give us a new room. Only after asking for money back did service person give us a new room. The new room was much nicer and no water leakage.

Property states it’s smoke free but once stepping out of my vehicle it smelled like **** terribly at both buildings. Definitely felt unsafe. There was mattress leaning against the building trash everywhere. Mattress laying on the floor next to the dumpsters. I went to the front desk to state I was not staying because of reasons stated and he said he could not take a note of it for me to call the manager in the morning. I even suggested to the person behind me exactly why I wasn’t staying.

Where do I start?! The 1st room they gave us was so nasty it smelled like mildew and cigars not to mention the first night I got bite by either bed bugs or a spider on my legs , neck and arm. Even after I cleaned the room and mop, sweep it you could still smell whatever was lingering around in there. After I complained they gave me another room that wasn’t that much better the bed linens were dirty with stains on it , the tub had mildew in it and the shower curtain was dirty. The second night I stayed there I left my dog in the room while I went and made an errand I came back to my dog not in my room only to find her running from beside the building which means someone entered my room to do I don’t know what and let my dog run out and I don’t know how long she had been outside bc I had been gone for at least 5 hours. When I went to the front desk and complained the ppl acted like they didn’t know what was going on or why someone was in my room nothing was cleaned so it wasn’t for housekeeping. If I could give this place -0 stars I would I’d rather sleep in my truck in the cold than stay here ever again. The whole time I was there I was itching. The pictures on the internet are deceiving it looks nothing like they portray it to be. Do yourself a favor and spend your money somewhere else!!

Didn’t have a microwave didn’t have a mini fridge didn’t have a remote shower didn’t work had to call front desk to come fix the shower and bring a remote . Windows was so nasty you could barely see out of them . I do not recommend staying here at all. Worst experience ever and we had our kid with us !!