Sleep Inn & Suites Bush InterContinental - IAH East in Humble

Very late check in due to staff not getting rooms cleaned, and then the room was still dirty and couldn't access pool or hot tub.

First we arrived very late at 2:30 am because our flight was delayed 3 hours so we very tried me and my wife and 3 kids so after checking at the hotel we got the key but did not open our which in third floor so I had to go down to get front deck person to open the door for us but he couldn’t so he was going Bach and forth trying to open it then after 20 to 30 minutes he brought this machine and hooked to the door finally it open and he said he will leave note to the manager to fix the problem the next day however in the morning after our breakfast we went back to the room and it didn’t open so I have to go back to front disk lady and I found out that she did not even know about our room 321 so she came with us to open the door for us and she brought with her many keys finally she opened the room with master keys and she said she will try to send someone to fix it and I told her why you don’t change me room she if they don’t fix it she will do it bottom line she was not professional or kind person so because we couldn’t find out if they fixed the room door because we every day after breakfast we don’t come back until midnight and we need somebody from desk to open the door for 5 nights we spent here and the person that work that night is different person so of course he doesn’t now about room 321 problem door bottom line they fixed the room door or changed to another room

There were toenail clippings next to and behind the night stand. Various stains around the room. Had to wait until 3:30 pm to check in despite hoping to pay for early check in. Then the front seat double booked the shuttle time and was told at 4am we needed to make other arrangements.

Did not even stay at this hotel . The first room they put me in wasn’t cleaned looked like someone slept in the bed, went back down and the room was right next to a dog shelter you could see the dogs in the the kennels outside using the bathroom and howling. Would not stay or recommend to anyone!

They didn’t have no hot water and I had bugs in my room always there’s was dogs living outside the hotel

Two things disappointed me: 1. The blanket is for summer but not for winter although there is a heater but it’s super loud; 2. The shuttle delayed 25 minutes from the hotel to the airport, which almost made me miss my international flight.