Lotus Village Resort in Mui Ne

On the first day of check-in: Another member of our group wanted to store her luggage at the front desk, but they refused (even offering money). They also refused to leave it in our hotel room. Although she wasn't staying at this hotel, leaving her luggage in our room shouldn't have been a problem. She had booked a hotel next door and wanted to share a taxi with us before checking in at her own hotel. Even after explaining this to the staff, they were very rude. Downstairs, a woman and two other women blocked our luggage from entering, their attitude was extremely poor. I understand the need to protect customer privacy, but this was going too far. They weren't helpful with our luggage during check-in either; there was a step that made it difficult to carry it. The check-in process was particularly bad. In short, the hotel environment was okay, but the staff's attitude was not okay; there were no service industry standards. It's fine if you don't interact with the staff.