Hotel Gasthof Lowen in Bludenz

I was here in September 2022. I arrived late at night by train. There was no formal reception area so I was running around trying to find it. There is no sign to indicate the formal entrance or reception area. I finally just went inside the restaurant and the waitress checked me in from the restaurant cash register.

The waitress asked whether we wanted to pay for breakfast ahead of time. It was about $13USD per person, so I said yes. After checking in, the waitress told me our room was upstairs. There is no elevator so we had to lug our heavy suitcases up the stairs.

The stay itself was okay. Room and the building was dated but clean and plenty of hot water. But the shower door was insufficient and basically almost flooded the bathroom and even onto the bedroom but we blocked the water using towels.

I went down to the restaurant for breakfast the early next morning and apparently I was a few minutes late but they let me still have whatever was left. It was pretty much what we call Continental Breakfast in the states and not worth $13USD they charged me.

The kicker is after we left. I got an email a few months ago from them saying I did not pay and I need to pay. I emailed them back saying I booked their hotel via an internet travel site and I paid the site. I also told them that they had my credit card in file when I checked in and they did not charge my credit card for the room (they did charge for the breakfasts, however) because I had already paid via said travel website. Then I got a reply saying the manager is new and she is going through the accounts and found that my bill was not paid and to send her proof that i paid. I got ticked off and told her if they did not realize a customer had not paid for nearly a year, that is a stupid way to run a business and that I did pay. I called the travel website and explained the situation. They said they will contact the hotel directly and deal with this issue. So I thought that would be it.

I get another email today, December 2023, saying it's still not paid. I am not gonna bother with them. A bunch of idiots are running this establishment. I highly discourage anyone from staying here. Save yourselves a headache.