ibis Honfleur in Honfleur

My stay was very disappointing, especially as an Accor Gold member. I had specifically requested a larger room, but was instead given what I was told was the largest room available, which felt extremely small and had two beds. To make matters worse, it was the very first room on the ground floor right next to the parking entrance, meaning anyone coming in or out had a direct view into the room. As I was travelling with an infant, this felt particularly uncomfortable and unsuitable.

Because of this, I decided to check out the next day, cutting my two-night stay down to one night. At checkout, I was informed that the second night would be refunded, which seemed reasonable and standard practice. However, I later received an email saying that no refund would be provided.

Service was also below expectations. Staff struggled to communicate in English and did not seem well informed about policies or procedures. There was also little recognition of my Accor status, with no upgrade or any noticeable benefits.

Overall, the experience felt closer to a budget hostel stay than a hotel experience. I ended up wasting 12,000 points on a two-night booking that I only used for one night, and then had to spend more money on another hotel because this property was simply too uncomfortable to continue staying in.

I would not recommend this hotel for families, especially those travelling with young children

I wish I could be more positive. We came here with high expectations due to its rating but especially the reception was very disappointing. We always want cold rooms and quiet (we mentioned that booking) And to our surprise the room was in the sun and next to the construction. Of all the places you can choose you choose the rooms 100% against our wishes. Also the airconditioning can’t be set lower than 21 and also reception can’t override this they say. They could in the past but not anymore. When we mentioned that this is an issue for us and that we were staying there at the same time of our wedding anniversary they just said they can’t and won’t do anything for us. The anniversary was also mentioned at time of booking and you can argue that the other items for the rooms are just a preference, doing just a small thing for an anniversary after a rough start would have been minimum. Just a card or something acknowledging that fact. But I guess this is even too much of a challenge for guest hospitality capabilities. We asked for the manager but not available at the time and we also guess coming back to us later is also to big of a reach in capabilities of this team. Such a waist while these small things make a difference. I travel a lot for my work but this is one of the worst I have ever encountered.