Best Western Clermont Ferrand Centre Hotel in Clermont-Ferrand

I have mixed feelings. What I liked is the reception staff, they were all wonderful. Always with a smile and helpful. 5* for them

What I really didn’t like and unfortunately that left me with bad impression of my stay is the behaviour of dining manager or whatever was his role (guy with glasses). To explain what happened:

4 of us were dining there. nobody liked the food we got. my friend who barely complain on food ever said it was really bad there. I, who ordered cut of meat already knew something was wrong because of the smell of the meat. I couldn’t chew on it. I don’t remember to get such bad cut of meat ever with so much membranes I couldn’t even cut it. It was late, we were tired, waited already long. We ate what we could, I just touched salad and french fries and left the meat. Guy came to take plates and asked me if I didn’t like it and to explain why. I confirmed, and said smell, taste and chewy texture was really bad for me. He made face like I insulted him, I didn’t want any scene, just wanted go to bed so I said ‚but that’s okay, it’s not a problem’ and he said ‚well I don’t have any problem’. LOL. arrogant :)

you should mister. because you serve disgusting food and you yet have the audacity to act like spoiled brat. I really don’t like people who shouldn’t be serving people due to lack of knowledge on how to serve. ‚you don’t have any problem’? lol! neither do I. there would be more business trips and surely holiday Inn won’t be my/our choice if you acting like annoyed kid. grow up. learn how to take criticism and pass it to the chefs. as simple as that.

Disgusting hotel. Not clean at all. I only took pictures of a few things but the entire room was gross. We had to wipe down everything ourselves. Breakfast is cold and not worth the charge. Also, warning!! They no longer have an underground parking garage. I booked the room a long time ago and thought that they did (which as you can see from other reviews they used to). Now you have to park in a public lot away from the hotel and pay extra for this. So unhappy with this hotel.

As you can see from my reviews I usually/ mainly leave good reviews.
There are only two good things to be said about this hotel - the underground parking for my motorbike and a young man named Sabri who worked on reception , he helped me with the parking and with a fan for my room as the air conditioning was worse than useless as it pumped hot air into my room .
Also the food was of a very low quality one dessert comes to mind an apricot flan - a truly awful culinary experience I hope never to repeat , the cheese was good and the coffee machine but very little else in the food department was up to a decent standard.