Savoy Hotel Bad Mergentheim in Bad Mergentheim

Please have clear instructions in English how to access hotel during non reception hours. Also the rooms had no electricity. So poor

No one work in the respsjon in the morning or at night.
We orderd comfort rom, got a small room.
We paid for comfort. And noe one is at the respesjon, so we coudn,t figure out what to do.
Its breakfast here, but i wasn’t much options.
I think the hotel has bad air quality, smells bad.

Since the Hotel Savoy explicitly requests reviews on the usual review portals on its notice boards at reception, I will comply with this request here. Unfortunately, the reception staff fled the hotel upon my departure and thus avoided giving personal feedback, so I have no choice but to share my experience today with the public in this way. The only positive thing I can note was the friendliness of the receptionist, who upgraded me from a standard room to a so-called comfort room without asking. In retrospect, however, I wondered what a standard room must look like if the so-called comfort room is more like a transit room for traveling mechanics. Aside from the fact that in this room (403) the bedside tables were approximately 50 cm below bed level and the construction of the bed against the wall showed clear signs of unprofessional installation (see images 1-5), the room (as I have seen in many rooms in this hotel) did not even have normal curtains, but merely opaque curtains that only inadequately block out light and prying eyes. As a result, the room could be seen unhindered from the outside. The "luxurious" furnishings of the room can be guessed from image 9. Regarding the room itself, as already mentioned, the furnishings were more befitting a worker's quarters from the late 1970s than a hotel. The generously provided bottle of water stood next to two glasses, which still bore the lipstick marks and fingerprints of a previous occupant of the room. Everyone can probably understand that this is repulsive, disgusting, absolutely unacceptable and unhygienic. The same applies to the toothbrush cups made of wafer-thin, already torn plastic. Simply disgusting! The fact that two women suddenly burst into the room shortly after 7 a.m., apparently wanting to clean, without knocking or otherwise making themselves known beforehand, was the icing on the cake. Since the women didn't understand German, I could only rudely ask them to leave. The hotel management clearly failed to give their "service staff" appropriate instructions on how to behave towards guests. A "Do Not Disturb" sign in several languages ​​would certainly have been helpful here. Let's move on to the topic of breakfast in this hotel: It was "served" buffet style, which was to be eaten in the so-called Panorama Restaurant and required 100 percent self-service. This restaurant is not really a restaurant in the true sense of the word, but just a very large room with many uncovered tables, on which the breakfast leftovers of the previous guests can still be found, and in which, in addition to the food on offer, there is also a coffee station, which is apparently a

Booked via *******, was told to phone for after hours access. Upon arrival no one on site, no one answered phone (even though that was instruction)
No keys left outside, so we could not get inside.
As a result we had to find a hotel somewhere else at the last minute. So even though they took our money, we didn’t even stay there!

Horror hotel, dirty room ,carpet dirty ,bathroom smels urine, feeling not safe . Reception only 9.30 until 18.00 not friendly personal . Breafast worthless. Parking garage not safe very dirthy . Conclusion very bad hotel no recommanidation at all .