Residence Inn Hamburg Altona in Hamburg

Disappointed - and not a 4 star level hotel experi
Having stayed in this hotel before over extended periods of time to visit family in Hamburg, the most recent stay at Residence Inn was a big disappointment. This hotel no longer "deserve" a four star rating die to the complete lack of service, the shocking speed of deteriorating room quality and an obvuous lack of care by staff and management. Some staff acted outright hostile towards guests, but most simply cannot be bothered to interact at all - even lacking the most basic politeness. Rooms show their age very clearly now, and no maintenance is done in thos property anymore: broken shower doors, spent light bulbs, black mold in the shower stall, worn out and "saggy mattresses" - it is clear that ther eis no maintenance done in the rooms owt likely due to profit maximization and cost cutting measures). While it's nice to have a small kitchen in the room, the design is impracticable (fridge is inaccessible, etc.) and finding the coffee machine full of old, used coffee pods and filthy does not instill confidence in the housekeeping service. The reception desk at Residence Inn is not staffed anymore, and guests must use the check in at the Moxy hotel (ca. 50 meters away). The staff at Moxy hotel are behaving extremely rudely and show no internest in serving guests from the Residence Inn. The latter is now an "Air BnB" charging high prices with no hotel service offered. Avoid this hotel which does not care about their guests, and is not at all worthy of a four star designation.

I actually stayed at the Moxy which is right next door. I originally had booked myself to stay at Residence Inn, but needed to change the date. When I changed my dates there was no vacancy for when I needed, so I booked next door, THANKFULLY. I needed to use some of the laundry facilities at Residence Inn which is on first floor. Upon entering the lobby of Residence Inn which HAS NO ATTENDANT, you notice a somewhat unpleasant smell. When arriving on first floor where laundry facilities are, you are then smacked hard in the face with even more unpleasant smell. The hall had many children toys and stroller laying about in the hallway which has not been vacuumed in some time. It seems there may be some long term tennants rather than hotel guests living on at least the 1st floor. This is very unfortunate for visitors. Keeping up with cleaning tasks seems to be very lacking at this Residence Inn Altona in Hamberg Germany. I was very disappointed and so glad I changed my booking to Moxy. I looked over the morning breakfast area while I was there. Dishes seemed unclean and I was hesitant to try anything there. If dishes you will eat on are not clean, I can only imagine what the kitchen would look like.