Riverside Hotel in Nordhorn

Forst of all: Lovely location, overlooking a lake. Consequently, I asked for a room with lakeview. I was told I have one, but found out it was to the back side (road with pretty good traffic. When I reported back to front desk, they told me that there was no way I could get a lakeside room, or I would have to pay double (!) the nightly price ... At ***********, I checked that rooms with laveview were available, at just 10€ extra. I asked again to contact management whether I could get such a room at a surcharge. The answer was "No" - I filed a complaint letter to management which I never received a response to. The air condition could not be switched off, same as in other rooms. Sauna was switched on on request - however staff left sauna door open, thus the sauna area was pretty warm, but the sauna itself only lukewarm. Happened on both nights of my stay ... The room itselve is quite nice, also the restaurant area is looking nice. However, the foold is pretty plain, very long waiting time for food and drinks, staff very nice, but not competent. The hotel has displays all over telling that the client is in the center of everyting the hotel staff does. Maybe so, but definitively ownership and management could not care less about their guests´satisfaction. Never again!