Европа in Uralsk

Firstly, we arrived at 2 am with suitcases and small children, we were greeted WITHOUT MASKS, EVIL! They gave us a day, the bed was broken, they immediately told the staff, they just waved their hand, like we know, secondly we ordered breakfast right away, ordered an omelet and 2 They took 3,000 oatmeal from us, and went to lunch there this porridge costs 300, an omelet 400, for ... or, they chatted, and at 2 o'clock in the afternoon they put out the door with suitcases and children, as if they had a check out at 14-00 , but we paid for the day, the money is a limit, and in order to pay extra until 22-00, in general we are sitting at the airport, there are really no conditions in this hotel, and whoever gave them such a status, the station hotel is even better!

Booked a room today 30.06.21 for 10-11 pm. Arrived at the place and we are told that they have already passed this number. I had to travel around the city and look for other hotels. Why then book in advance ?!