Fitzherbert Castle Motel in Palmerston North

I travelled from Australia to spend one weekend in Palmerston North for a family member's birthday. I had limited sleep time & I woke to a mouse in my bed on the second night. As it ran over my face, it scratched me. Obviously I spent the rest of the night terrified.
I found a second mouse in the pantry the next morning and the motel management gave me a different room after suggesting I move next door (like that would make a difference)
The room I moved into was across the hall & they called it an upgrade although it didn't have any of the facilities I had paid for (No kitchen, so I had to buy all my meals out & no spa bath. These were the only reasons I chose to stay at this motel and in my original room)

It was incredibly inconvenient, I had to use minibar water to make a coffee unless I wanted to use bathroom water.
I was not refunded or compensated for any of the accomodation or inconvenience.
It absolutely ruined my stay and trip in New Zealand.

The manager/owner was quite rude and kept cutting me off after he asked for my feedback & I was letting him know what happened. He kept trying to justify that it hadn't happened before (which is irrelevant) He suggested the mice came from a nearby recently demolished building. Whatever the case, the whole ordeal was disgusting. I emailed the motel several times but received no resolution or apology. Would not recommend this motel and I hope this doesn't happen to anybody else.

Could hear everything from unit above me. Power plug by bed wouldn’t work.
Used chocolate wrapper from previous guests left in drawer by bed.
We stayed 6 days and unit was not serviced everyday.
Very pleasant welcome when we arrived