Sanatorium Perła Bałtyku in Kolobrzeg

The Christmas-New Year stay was disrupted by renovation works, with loud hammering and drilling, on our arrival day, the 21st of December. The same was the case on the 27th of December and 28th of December when I filed a written complaint to reception. The next day I sent an email to the marketing department with photos showing the appearance of the hallway, where our room 904 was placed, and the look of the hall in front of the elevators on the same floor, where one could see some furniture, beds, and destroyed equipment from the renovated rooms. In response, I was informed that I would get the answer at reception. At the reception, I received a copy of my complaint, where the manager of the "Perly Bałtyku" wrote (in violation of the facts) that from 15th of December, all loud repair work was stopped,. On the same copy, the head of the marketing department wrote a remark about the lack of consent to the price discount. Not a single word about the furniture and beds in the hallway next to our room and the hall in front of the elevators. And no words of apology or regrets because of the situation. No totally true. I have got, probably automatically generated, an e-mail with thanks for my stay and hope that I will choose the facility once again! It seems that the management of Kołobrzeg Spa has not grown up to EU standards concerning the customers' treatment, about which I will inform the potential customers in Scandinavia and Germany. Alex Wieseltier