Lazurny Bereg in Miass

To begin with, when asked if there is a free number, the administrator Maria answered ambiguously, at first no, then there is ... well, it's okay ... when they entered, there were no people, she just ran past us, although she was a local man who was asked , where is the reception, he said, guests came to you .. nodded, and ran away .. waited 5 minutes, no big deal, of course .. but the meeting of guests is interesting)) .. took three rooms, ask the question, how much is the total amount, in response, well count (not my job, her words!) !! Top service! I have never heard this before. We go into the room, I hear a squeal .. a cockroach runs along the door to the bathroom .. I show the same video to Maria, in response I hear - 'cool ..' and a smile for her whole face! Is that all, I say? .. 'Well, yes, but what can we do. Would you like to refund your money and raise you ..? '.. it's something simple! At 12 at night, we will lift you up! In her opinion, this is probably the optimal solution to the issue. And the hotel looks good .. in short, about customer focus, politeness and competence, this particular Masha has never heard of it, she would have been selling whites on the highway. In the room at night, as if ghosts are flying .. that the condender is noisy, turned off .. that the refrigerator .. then something else .. the glasses are broken everywhere .. the price tag is 6500. I know a lot of places on the turgoyak, but I have never seen this anywhere .. by the way in the restaurant is also very difficult to eat on weekends .. then a banquet, then everything is busy (when everything is free), then lemonade! I waited 35 minutes !!! ..
From the pros..the breakfast is delicious, the service in the restaurant is good..the next day the pleasant administrator Elena took over, on the merits of the sanitation issue she apologized at least.
All in all, the place is great! Change staff, make room treatment, some minor improvements and it will be cool!
But while Maria is there with her 'cool cockroaches', we are unlikely to return to you and advise someone)

The hotel is in a very beautiful location. I really liked it. Among the shortcomings: 1. Constant interruption with wifa, right up to it just disappears. 2. The bed is not changed (I have not changed the sheet, it has hair from the previous hotel guest girl and the smell of her perfume.) 3. The toilet also had hair in the shower stall, as well as on the toilet bowl upholstery. I would like the administrator to monitor the work of her maids!

In principle, not bad. The kitchen is good, everything is there. The cleanliness of the room is the main disadvantage. The refrigerator was covered with something inside and out. There was a bunch of limescale in the kettle. There are some strange stains on the walls and on the floor.
The lake itself is teeming with some kind of infection, because after bathing the whole family itched (I don't know whose problem this is, but it was worth at least to warn the residents about this)