Zazerkalye Hotel Spa-Otel in Yalta

If you book a room with a kitchen, don't expect to get one! When booking, the system writes that there is a kitchen, but in fact it turns out that only half of the rooms have a kitchen. They will not tell you about this, you will find it when you arrive at the place with the children, and you will have nowhere to feed them. The hotel refuses to guarantee you the right room, they say it will be as lucky.

Ready to count on luck? Moreover, it is impossible to resolve the issue with the hotel: they refuse, like all normal hotels, to make different categories of rooms (with a kitchen, without a kitchen), instead of a dialogue or a replacement option, they stop answering calls. When asked to contact the manager, they promise that he, of course, will call back. But, of course, no one calls back.