Metropol Hotel in Rostov-na-Donu

Rough communication with the client on the phone. Refused to sort out the issue with the reservation. After such a conversation, the desire to stay in it disappeared, although most of the reviews are positive. Separate request to management - teach employees to communicate politely and listen to the client.

The cost of the room is compensated only by the size of the room and the number of beds ...
The room has 2 beds for 4. Additional places are not provided, for the reason: "you need to look for a folding bed." There are no disposable slippers in the room, they need to be bought separately for 40 rubles, despite the fact that nom costs 2500 per day.
There is no hair dryer, when asked, the administrator said "you need to look for it, I was so dry and nothing, dry." As a result, the hair dryer was really brought, after 2 hours ...
They didn't give sugar for breakfast, I had to beg, put 3 teaspoons in a separate cup for 5 people .... 😂😤. The iron is on the 3rd floor and they don't immediately say where it is. You have to beg for toilet paper! Soap, shower gel do not give, I also had to ask. You can't use the microwave, you need to beg!?!?!
By the way, there is no kettle either, there is a cooler in the corridor with lukewarm water.
About the room for 2500 rubles in general:
Extremely flimsy front door. Non-closing door to the toilet, or rather it can be closed, but this will be heard by the hotel residents. The shower washes not only you, but the entire bathroom as well. flows from all sides. And given that there is no rag or towel for the feet, the question is how to wipe it off? In addition, the tiled floor is very slippery !!!
The bedding is disgusting, dusty, dirty. A spring has come out on the bed, so you won't be able to sleep comfortably.
There are no mosquito nets on the windows, hello mosquitoes, and besides, this is a family room, respectively, living with children.
The room has no dishes except glasses, but there is a refrigerator.
The work of the administrators and the maids: the always dissatisfied hamlo, I think the description is colorful and quite capacious. So how to put money in your pocket in the cashier's place for a day of stay, this is please😫🙏🙏💓, but how to do what should be included in the stay is immediately a displeased person! You need to look for the administrator, call to come up! There is no maid either !!! In order to give something with what is required to provide, you need to beg!
I will not say that everything is very bad, but if there is a possibility, you need to rent another hotel.

I do not recommend staying at this hotel, its rating is high only because of the restaurant below.
First, you need to turn off the highway and drive around the city for 30 minutes, this is at night, during the day in traffic jams longer. And on the highway there are a lot of decent hotels, it is better to stay there.
Secondly, the parking lot for the car, not guarded, the husband had to spend the night in the car.
Thirdly, the room, we had a family room, for four, in one room the attic window does not open, and the blinds are sealed, it's all the same that you are in the corridor, there is nothing to breathe, in another room the window opens onto the roof of the backyard, not to the parking lot. Even from the window behind the car there is no way to see. There is no grid on the window, although the room is family, it means that you are moving in with children.
There were 4 guests, and the beds were given for three, did not begin to understand this topic at night. Hot tap is set to cold, cold to hot.
And yet, you book at the same price, and in the end they include tax.