Tulskij Levsha Hotel in Tula

Stayed at this hotel for one night from November 13-14. It's good that in the end it was only for one night, because I originally planned for two.

I would not advise anyone to stop here. We heard everything the neighbors were doing - chatting, laughing, going to the toilet, coughing, and even turning on / off the lights. Upon our request to somehow help, the staff did not try to help in solving the problem. As a result, I managed to fall asleep only at 6 am, but only because the neighbors themselves decided to go to bed.

After visiting the hotel, I left an objective review on booking.com, putting 4 points out of 10, because the hotel also has advantages - it is nice, clean, comfortable, located in the very center, next to the pedestrian zone. Here I put 2 points, and I really want to put 1. Ok, I'll throw in a point for the location. Do you know why you want to lower your grade? Read on, it will be extremely curious.

Several hours passed, after we left the hotel, as a message came from the booking that, according to information from the hotel, we allegedly never arrived and did not stay with them. The fact is that before leaving at the reception, we were asked if we liked the hotel? We answered no, and explained why, and that we will definitely write a review. So, the hotel workers decided to take steps to prevent negative reviews from appearing.

The booking message asked if I really stayed at the hotel? I confirmed that yes. I was asked to provide a check. But I didn't have the check, I didn't take it. "We can only help you if you show a check," they write to me on the booking. "I don't need help, a promotional code, monetary compensation, just let there be a review so that other people know the true state of affairs," I respond.

The review has been published, communication with the booking has ceased, and what they can do, after the fight they do not wave their fists. And today I suddenly wanted to check if my review is still hanging. Fortunately, he did not disappear anywhere, but there was a response from the administration)) I quote:

"Upon arrival at our hotel, you were dissatisfied with absolutely everything, both the color of the building's facade and the fact that we do not serve lunch and dinner to the room. The administrator, at your request, resorted to you when you were first hot (lowered the temperature of the batteries), then cold (brought you another blanket), you called the reception at night, informed that you ran out of drinking water and that in the middle of the night you urgently need to change towels. All your wishes were fulfilled on demand. "

Do you know what's interesting? This is all an absolute slander) Lunches and dinners did not interest us, we came to spend the night calmly, and the next day to see the city. We were warm and comfortable and we did NOT ask to change the temperature)) We did NOT ask to change towels, bring a blanket, and did not complain that the water ran out. Why did the administration take this step? Make us crazy who can't please. Well, since they started it, I will list other disadvantages of the hotel that did not matter to us, but were noted by other guests in the reviews

- there is a rubberized floor on the floor, which is unpleasant for many to walk on
- musty scent in the bathroom, similar to mold
- the TV hangs crookedly in relation to the bed, not in the center, but to the left
- no breakfast - muesli, gingerbread, yogurt - the cheapest. Better go to a coffee shop for breakfast
- there is no sign, it is difficult to find the hotel - there is no own parking, and city parking is paid (100 rubles per hour, after 19:00 and free on weekends)
- the toothbrush is not issued
- the rooms are small - 16 sq.m., if you have suitcases - there is nowhere to place them, there is no closet.
- No refrigerator

And if I still haven't convinced you - go to the booking, bad noise insulation is mentioned quite often. Probably, other people were just lucky that their neighbors slept at night, so they are not so categorical in this matter. What will you do? Do you decide to try it for yourself, or do you choose another hotel?