Casona de San Andres in Seville

Very disappointing and misleading experience. We booked this hotel through *********** around 11:00 in the morning based on the photos shown in the listing. We arrived at the hotel at hotel and had already filed a complaint, because what we saw had nothing to do with the photos. The room we were assigned was located directly behind the reception desk and looked more like a storage or service area than a proper hotel room. The window area was completely blocked with wooden boards, meaning the room had almost no natural light at all. The staff said the room was still being cleaned and refused to let us enter the room. They only showed it from outside, but even from there it was obvious that the room did not match the photos on ***********. The area in front of the room was also being used like a storage space, with random items placed there, making the whole place feel like a back-of-house storage area rather than a guest room corridor. To make matters worse, the person at the reception was extremely rude and not cooperative at all. Instead of trying to solve the problem, he made dismissive and inappropriate comments and showed no willingness to help. Even though we had just booked the room about an hour earlier and had not even entered the room, the hotel refused to refund the payment. As a result, we had to leave immediately and pay for another hotel nearby out of our own pocket. We filled out the official Hoja de Reclamaciones complaint form at the hotel and will submit it to the consumer authorities in Andalucía. I strongly advise future guests to be very careful before booking here, because what is advertised online does not reflect the actual conditions. Please see the photo at the booking and the real photo out of the room.