Hotel Spa Paris in Leon

This review is specifically for the Spa Circuit. This was my second time coming to the spa after having a wonderful 1st experience. However this second experience was not what we expected and hoped for. We were disappointed to find out the Spa facilities had not been maintained. The jacuzzi was freezing cold as well as the pool. Some of the massage feature in the pool were broken as well. The Finnish Hammam also was out of service (we were told this has been broken for over 3 months now). The spa staff never made a point of telling us about the issues with the spa. We feel taken advantage of and like we did not recieve our money's worth. When its freezing cold outside, no one wants to get in a cold jacuzzi or cold pool. When we brought these issues to the attention of the staff they offered no compensation or apology. Very disappointed in what was supposed to be a day of relaxation. Will not be returning nor recommending.

I give two stars because the restaurant is ok. The room is terrible, super small and looks over the roof at a wall. The service is terrible, the staff has no interest in assisting guests. The spa isn’t with 1 Euro (costs 15), nothing works , the spa isn’t even hot, musty and moldy with zero support from staff. This was the worst place that we stayed on the Camino. Leon is wonderful though .

This pic is how they went “out of their way” to accommodate us. A room next to their office and service entrance that kept us up all night with doors slamming . The noble way to service your clients would to either refund the night I booked (I booked two hours before we arrived and it was obvious that I mistakenly put in the wrong dates in December) or to credit for the night you do graciously provided this broom closet. I know for a fact that it is completely in your power to ask booking.com to refund the customer. I’m usually forgiving since I own a boutique hotel but I hope it was worth the $80 that you made off of us :)

The receptionist is a thief! I booked a room on 05/26 by credit card on the hotel website, he sent me an email at 4 a.m. on the day of my arrival on 07/22 to tell me that he was unable to charge my credit card even though my reservation specifies that payment is made at the hotel and that the credit card is only used as a guarantee. He told me that if I don't give him my credit card number by phone or in writing by email, he will cancel my reservation. I was already on the road so I assured him that I would be at the hotel at 3 p.m. but he didn't want to wait for me and canceled my reservation at 1:30 p.m. I arrived at the hotel at 2:45 p.m., the receptionist told me that he canceled the reservation but that the room was still available but more expensive. This person is a crook, a thief! He wouldn't give me the price for my reservation so I had to leave with my wife and 2 children to look for a new hotel. It's a disgrace to behave like this with customers, it's disgusting!

Their customer service, response time, and manners are a disaster. They respond whenever they feel like it, changing the terms of the contract. They moved us to a superior room after we had agreed to and approved a lower one, accepting it. We reserved a car, and then they canceled it.

Not a good experience and overpriced for what it offers. They saw I’m a pilgrim and gave me the worst room, very noisy, bad mattress, long walk up and down the stairs, found spiders on the bed. Staff not willing to help with spa arrangements, worst breakfast on the Camino for 9 euros, bad service. They seem to be disgusted to serve a pilgrim. Not recommended if you want a rest day from pilgrimage.