Clarion Hotel Grand Östersund in Ostersund

Gamle slitte rom. Lite for pengene.

Pros: Comfortable, reasonable value hotel. The staff were friendly and the restaurant is really good. I enjoyed both the dinner and the breakfast I had there.

Cons: There were no slippers in the rooms and they gave me a twin when I had requested a double.

Suggest staying on the 4th floor if you want a view.

The place is very nice..
there’s a lot of small stores and restaurants just around the hotel..
you don’t need to drive just to find a place to eat because it’s just close to hotel..

The staff’s are very welcoming and friendly and helped us about the problem we had in our room.

The breakfast was good..

But as you can see in the pictures I uploaded that we had an extra sofa bed and it’s not properly cleaned.. actually that should be cleaned done with the bed sheets and everything before we enter the room.. but it’s not there’s a hairs on it. Not vacuumed..
and I ask the lady in the reception to please help us with our problem before we decided to go out and find some restaurant to eat.
Her name is EMMA a nice receptionist and very friendly and calmly professional to handle the problem..
When we get back to the hotel after our dinner out. The room is not yet done..
so I call already in the reception desk to ask them to do something for it and I’m asked if I want to change room, but i didn’t change room because there’s a lot of things to be transferred into a new one. So I just ask if they can clean it so we don’t need to transfer for a new room. During that time my husband and our child having a swimming time.
So the lady namely EMMA came and bring some extra towels and bedsheets for the sofa bed..
EMMA vacuumed the sofa bed and I also help her to hold the big pillows so she can vacuum it properly. And after that I did the job to put the bedsheets in the sofa bed.

A big THANK YOU TO EMMA who handle the problem professionally.. and calmly.. you should be lucky of having this kind of staff in your hotel. She really did a good service for us.

It’s just disappointing that we paid the room in a right price then when we got there it wasn’t even cleaned properly.. it should be nice and comfortable for us to stay and relax there.
But we got a very good service from EMMA so that’s it.