CASA MARE BODRUM

Cleaner stole jewellery, which upon reporting she returned it claiming to have “found it in the hotel trash bin”. This caused unnecessary stress and massively tainted our experience of the hotel. Left very disappointed. Also, having paid extra for the seaview room we didn’t get it. After complaining we only received the correct room a day later. More unnecessary stress, packing unpacking etc. The main positive is the view, this is the only reason I would stay at the hotel. There’s also a boat taxi (£2) that takes you straight into the centre of town which was the other good perk.

We booked a partial sea view and then chose to pay for an upgrade after our first night. They were going to move our suitcases to our new room while we were out on a boat trip during the day. We arrived tired in the evening, I gave the receptionist our previous room number and my last name, and he responded that he could do nothing for me without my passport. I reminded him that he had taken a copy of my passport upon our arrival the previous evening (and that I did not have it on me, it was in the room with my other belongings) and he simply retorted "there is nothing I can do for you then, I see over 500 people each evening." (The hotel isn't quite that big.) After a bit of back-and-forth he relented and found our new room. I couldn't believe the unnecessary rudeness. In the daytime, we also found it difficult to get a taxi from the reception. We had called him from our room to request one, and when we came to the lobby inquiring if it had arrived, he was surprised that we needed one. The man at the reception (one during the day, and a different one at night) were never smiley or welcoming. They just seemed annoyed and unhappy to be there. Aside from the poor quality of service at the reception desk, there was no soap in our bathroom. And when we requested this nothing came of it. The wifi connection is very poor, and contrary to what they told me at reception (that it was the case all over town), it didn't seem to be that bad in other hotels and restaurants we frequented in Bodrum. On the plus side, the hotel is well located - a bit of up-and down hills to get anywhere- and the views are nice once you are on the higher floors. Overall, it was not an experience I would choose again. I like to feel welcomed.

We were unfortunate to book directly 3 rooms for 11 nights at this so called “boutique hotel”!! As it shouldn’t be rated more than 2 star motel or even not rated at all. We ended up checking out after 3 hours from arrival and the so called “boutique hotel” charged us 50% of the whole stay!!! and that happened after a very very long argument with the receptionist, his manager and their boss. So don’t be fooled by the pictures posted on their website and other internet media for the following reasons: 1-There were no enough car parking space as you have to park your car in a pass lane. 2-The common areas i.e the lobby, aren’t air conditioned and when you get out of room you have to walk through hot corridors. 3-The staff weren’t wearing uniform, so you can’t differentiate between guests and staff. 4-Rooms are not as spacious as they were shown on the internet. 5-Rooms’ air condition are not efficient enough to handle Bodrum summer heat. And they turn off when you leave the room. 6-The only OLD elevator was out of order, and it seems that it wasn’t working for a long period of time. I saw old people struggling on their way up or down the stairs. 7- Stains on bed sheets and walls. 8- No hot water in shower. 9-No direct access to the beach as you have to walk to pass through the neighbor hotel. 10-You’ll not get another room key even if two or three people are occupying the room. Therefore, you can’t keep the air conditioning running to come back to a sufficiently cool room; as the one card is needed to keep electricity on. The only positive thing is that rooms’ views are good, but, in my opinion that is certainly not enough to stay here.