Waterline Villas & Marina, Autograph Collection in Holmes Beach

As a female, I am concerned that a manager would give out a room number to an angry man. I feel unsafe that this would happen to me and is not ok.

These 2 have NO Business being in Hospitality industry, Period! Dockmaster is a total KAREN, and Hotel Mgr should NEVER allow guest information to be given out without Law enforcement involvement!! BOTH SHOULD BE FIRED!

Location is Amazing, just got harassed by a guy didn't want to let us fish.Me and my family where guests and the Hotel took sides with the weird harasser (non guest) giving my room number. Unfortunately we had to leave because didn't felt safe anymore. Go somewhere else, there's plenty of options a this price point for better service and less harassment

This hotel’s management displayed shocking and dangerous behavior that should concern every traveler. A registered guest was confronted and harassed by a random non-guest on the hotel property. Instead of protecting the paying guest or maintaining professional boundaries, the manager immediately took the side of the aggressive outsider. Worse, the manager handed over the guest’s confidential information — including the room number and additional private details — directly to this stranger without any consent or verification. The manager refused to hear the guest’s side of the story and showed complete bias against the actual customer who was staying at the hotel. This is a serious breach of guest privacy and safety. Revealing a guest’s room number and personal information to an unrelated, confrontational individual puts the guest at real risk and violates basic standards of confidentiality that every hotel is expected to uphold. No one should have to worry that staff will expose their location and details to anyone who shows up causing trouble. The manager handled the entire situation with no professionalism, no fairness, and no regard for guest security. This level of reckless disregard for privacy and safety is unacceptable and puts every guest in potential danger. Potential travelers should be fully aware of this failure before booking. Guests deserve protection, not to have their private information casually shared with outsiders.

Very unclean
The property is very nice and conveniently located in AMI. However after going for the second year in a row we were very disappointed. Very dirty. One walk around the room and our kids feet were black. No mopping goes on only vacuuming and the same things like sand where still on the floor each time we went back. One day they didn't put towels for us and ended up bringing it quick when we called. Best customer service was from a young man named Tyler who switched out our rooms as soon as we got there and hadn't gotten the same one as the year prior ( due to space ). We loved the hotel prior to this stay, and will most likely not be back. Getting outdated and like I said very unclean. The couches and the carpets are also very filthy. Big worry especially when traveling with kids and you see little cockroaches in the room.