Marriott's Crystal Shores in Marco

Staff are great!! Management are always mingling and willing to assist in any way Karl ,Director of Operations was always available and friendly Happy hr drinks are made well esp the pina collada with rum Topper Very clean, with attentive staff Serenity pool should be longer in duration as there are plenty of options for children and this area, when quiet is wonderful Definitely a wonderful experience Thank you Marriott for an unforgetable experience

Our family’s favorite MVC resort! Safe area, great for all ages. Often hard to get a lounge chair around the pool for a family

This property has everything you need with two very large pools and villa suites! My only complaint is that the swimming pools are way too warm so there was no relief from the Florida heat other than being indoors. I feel one pool should be cool and maybe make the other pool a warmer one. The location is near everything you need on Marco Island including many restaurants, although the town shuts down early so we had a hard time finding a late night dining option.

We were fortunate to be assigned a gulf front villa - albeit on the lowest floor and just above the 8 gas grills. But we loved the large balcony. However, on Thursday, which is checkout day for some people, the cleaning crew on the floor above us was so loud - constantly shouting to each other as if there was an ongoing disagreement - for at least 2 hours - that I had to move inside because I couldn’t concentrate reading. The night before we also heard every movement of people and roller bags and furniture from the unit above ours….and when we went inside to enjoy the night air, the visitors in that villa were playing loud music and were singing to it on their balcony. So, again, we moved inside for some quiet. The dining table chairs and the kitchen island stools should have felt pads on their legs to mute these very loud sounds from above. Sound insulation in the units is not ideal. Noise was an issue even in the posted “quiet” upper pool. People playing music and boisterous voices. But there’s nobody there to police that or to complain to. I moved three times to find a quieter spot until I finally gave up. But when I returned to our villa, the afternoon pool activities in the lower pool brought loud music and very loud PA announcements from whoever was leading the activity. Those activities are daily. In short, this is not a quiet property. At check-in, after 12 hours of traveling, we were pressured to agree to attending a sales presentation. We were tired, hungry and mind-weary and, for the first time in years, just gave up the fight and agreed because the guy checking us in promised it would not be a sales pitch, but rather, an educational session for all of our questions. Our better judgement settled in the next morning and we cancelled. It is really obnoxious how they have you check in at one desk, but then, to get your parking pass, you have to go to another desk to give them the chance to wear you down until you accept the sales presentation. Summary: Good location, nice beach, good restaurants within walking distance. But noisy. And - as always - beware the sales pitch.

We were fortunate to be assigned a gulf front villa - albeit on the lowest floor and just above the 8 gas grills. But we loved the large balcony. However, on Thursday, which is checkout day for some people, the cleaning crew on the floor above us was so loud - constantly shouting to each other as if there was an ongoing disagreement - for at least 2 hours - that I had to move inside because I couldn’t concentrate reading. The night before we also heard every movement of people and roller bags and furniture from the unit above ours….and when we went inside to enjoy the night air, the visitors in that villa were playing loud music and were singing to it on their balcony. So, again, we moved inside for some quiet. The dining table chairs and the kitchen island stools should have felt pads on their legs to mute these very loud sounds from above. Sound insulation in the units is not ideal. Noise was an issue even in the posted “quiet” upper pool. People playing music and boisterous voices. But there’s nobody there to police that or to complain to. I moved three times to find a quieter spot until I finally gave up. But when I returned to our villa, the afternoon pool activities in the lower pool brought loud music and very loud PA announcements from whoever was leading the activity. Those activities are daily. In short, this is not a quiet property. At check-in, after 12 hours of traveling, we were pressured to agree to attending a sales presentation. We were tired, hungry and mind-weary and, for the first time in years, just gave up the fight and agreed because the guy checking us in promised it would not be a sales pitch, but rather, an educational session for all of our questions. Our better judgement settled in the next morning and we cancelled. It is really obnoxious how they have you check in at one desk, but then, to get your parking pass, you have to go to another desk to give them the chance to wear you down until you accept the sales presentation. Summary: Good location, nice beach, good restaurants within walking distance. But noisy. And - as always - beware the sales pitch.

Crystal Shores is now one of our favorite Marriott Vacation Club locations. It is in a fantastic location — right on the beach and within walking distance to lots of great restaurants, with a 7-Eleven right across the street for last minute items. We were in an ocean front villa that was immaculate and well maintained. The view from the lanai was phenomenal! Generally, we don’t splurge on ocean front views with MVC, but this one was definitely worth it. The front office is very responsive to texts. Housekeeping requests were filled within minutes! We were ‘wowed” by the exceptional service. Management plans well — there was a city water system upgrade scheduled during our stay. We were made aware of the projected 8 hour outage sbout 2 weeks prior to check in. About 4 gallons of bottled water was delivered to our villa the evening prior along with a bucket to use to pull water from the bath tub to flush the toilet. Repeated text and hard copy reminders were sent with instructions and updates, including a boil water notice after completion of the upgrade, and a text announcing lifting of the boil water notice. We are really impressed with the fantastic communication! The fitness center and pools are great. We had an outstanding experience and are hoping to return in a few years.

Crystal Shores is now one of our favorite Marriott Vacation Club locations. It is in a fantastic location — right on the beach and within walking distance to lots of great restaurants, with a 7-Eleven right across the street for last minute items. We were in an ocean front villa that was immaculate and well maintained. The view from the lanai was phenomenal! Generally, we don’t splurge on ocean front views with MVC, but this one was definitely worth it. The front office is very responsive to texts. Housekeeping requests were filled within minutes! We were ‘wowed” by the exceptional service. Management plans well — there was a city water system upgrade scheduled during our stay. We were made aware of the projected 8 hour outage sbout 2 weeks prior to check in. About 4 gallons of bottled water was delivered to our villa the evening prior along with a bucket to use to pull water from the bath tub to flush the toilet. Repeated text and hard copy reminders were sent with instructions and updates, including a boil water notice after completion of the upgrade, and a text announcing lifting of the boil water notice. We are really impressed with the fantastic communication! The fitness center and pools are great. We had an outstanding experience and are hoping to return in a few years.

Marriott vacation club crytal shores in Marco Island is dated but still a very nice property. The location is excellent and the beach and the Gulf are very nice. As for the food options and the quality of the food this is a minus factor. Not good in both areas.