Home2 Suites by Hilton Columbus GA in Columbus

Lack of greeting at check-in. Employees focused on who’s working the next morning, not guests checking in. Awakened at 10:30 pm by restaurant next door pressure washing roof. Went on for 30 minutes. Front desk should have been in their face instantly. Discovered in the morning that the shower door was hanging by a single roller and couldn’t be budged. This room should not have been in use! When the clerk asked “how was your stay?” at check-out, I replied “pretty awful”. She looked away from me although I was clearly heard and understood. Finally, had to ask to see the bill when I was told it would be emailed to me. Overall, worst stay in several years.

The form desk staff, including the general manager, were rude and unprofessional. I booked a room with two queen beds and studio two months prior to my stay. This hotel refused to honor my purchase and tried to put me a single king room. There reasoning was that “did not have to honor bookings from a third party.” The process to eventually get a comparable room for my traveling family was terrible. Once we had a room the refrigerator did not work, there was blood on the counter tops, and the TV did not work. We eventually got a remote and a new refrigerator, but they never replaced the TV or fixed the issues. The breakfast was decent but all of the “hot” food was cold and the milk was frozen solid in the cartons. I would not suggest this hotel to anyone and would caution booking on ********** if there partner hotels do not want to honor their bookings.

Trash in front of elevator was overflowing and stinky for 2 days. Our bathroom and microwave was dirty. There was trash under the sink

3 star hotel... please. More like 1 star maybe. Find another place, unless you like to pay a lot for less.