Home2 Suites by Hilton Hotel in Columbus

The form desk staff, including the general manager, were rude and unprofessional. I booked a room with two queen beds and studio two months prior to my stay. This hotel refused to honor my purchase and tried to put me a single king room. There reasoning was that “did not have to honor bookings from a third party.” The process to eventually get a comparable room for my traveling family was terrible. Once we had a room the refrigerator did not work, there was blood on the counter tops, and the TV did not work. We eventually got a remote and a new refrigerator, but they never replaced the TV or fixed the issues. The breakfast was decent but all of the “hot” food was cold and the milk was frozen solid in the cartons. I would not suggest this hotel to anyone and would caution booking on ********** if there partner hotels do not want to honor their bookings.

Trash in front of elevator was overflowing and stinky for 2 days. Our bathroom and microwave was dirty. There was trash under the sink

3 star hotel... please. More like 1 star maybe. Find another place, unless you like to pay a lot for less.

Left hanging
I didn’t stay. They sold my room. I called before I arrived. When I got there she told me they didn’t have a room for me with no recourse. Just you’re out of luck.

One Star - Seriously Disappointed

I'm extremely disappointed with my recent stay at this hotel. From the outset, the experience was far below acceptable standards. The most basic amenities were missing; unbelievably, there were no towels available. I was told by the front desk that they had no clean towels (I had to go out and purchase my own.) This is simply unacceptable for any hotel that claims to offer even basic service.

Adding to the unpleasantness, our room was not clean. We found dead insects in the room upon arrival, which made us question the overall cleanliness and hygiene of the hotel. This lack of cleanliness is a serious concern and made the room feel uninhabitable.

Overall, my stay was highly unsatisfactory. The lack of basic amenities like towels, combined with the unsanitary condition of the room, made for a terrible experience. I would not recommend this hotel to anyone unless significant improvements are made to their service and cleanliness standards.