Howzit Hostels Hawaii in Hilo

Worst experience ever. Please steer away from this hostel - unless you are extremely exhausted and have very high tolerance towards hygiene. We stayed for 3 nights in a private room and had no option for refunds since we prepaid it on a hotel booking site.
1. Check in was quick and thankfully we arrived slightly before they were closed at 9pm (saw some reviews that some had to be left outside since no one was there to open the gate)
2. Bathroom does not come with shampoos. Not extremely dirty but saw some strains of hair which were not picked up. It does have separate bathroom and shower room so that's great.
3. The kitchen does not provide drinking water. I didn't even dare to venture the kitchen.
4. Now, we come to the best part - the room. The bed was comfortable and firm enough (maybe because we were too tired). Spotted more than a few juvenile cockroaches (means the father mother and grandparents were probably around too). I took a call at the dresser and killed at least 5 of them in 10min. It was the worst hostel experience that I ever had. We eventually gave up and just braved through the 3 nights.
5. The hostel is located next to the main street and located at the second floor. So do bring some earplugs. During our stay some men were fixing the road so we were up for 2 hours at least during midnight.
6. Plenty of street parking.
7. Some guests were smoking weed at the common area.
8. Internet is spotty and unstable.

We did cancel the hostel, because no toilet in the room , we have to use public restrooms, please credit my account, they promised to return my money