The Heights Hotel in Falmouth

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I recently stayed at the Heights Hotel in Falmouth. It was a less than stellar experience. To preface, no one was on the property that worked for the property. The restaurant staff next door gave us more information than actual hotel staff.

The restaurant next door had construction on their exterior, so there were workers frequently blocking the entrance to the parking lot. We couldn’t find our spot for our unit (they are numbered by your unit number). After some investigation, we found our spot but the restaurant next door had placed a bag over our spot, marking it as theirs. We parked there anyway.

The code for our unit was incorrect. Luckily it was one of two codes that they sent but that doesn’t seem very secure as I stayed on a Wednesday but received them on Monday. If I came back tomorrow, I’d know how to get in to someone’s room because they use two codes. To add to the insecurity of the unit, the door isn’t squared properly in the frame so the deadbolt doesn’t line up with the receiver. There’s no actual way to secure the door which is an exterior door. We placed our suitcases in front of the door in case (there is also no chairs or any other furniture other than the bed).

The bathroom was… well. It was. The shower was extremely narrow and dark with no light. I had to shower with the curtain half open to be able to see. Additionally, it is so small there is no where to get out of the spray to be able to wash your hair, your face, anything. You’re just getting spra

This place is horrific we booked it months ago. We showed up at the day of our vacation with them telling us that our reservation was wrong. They didn’t even care that we didn’t have another place to stay. They told us that it was our problem because we booked it online through another place, but the other place we booked it through kept telling us that it was correct With what we had for information but the guy was really rude and did not care and now it just happened again while we’re here the next day this is absolutely ridiculous. People book their vacation so they have a place to stay and then now this place doesn’t even care. They’re so disorganized it’s not even funny. Nobody knows what they’re doing here . management sucks.

We arrived check in went well. Clear instructions. In the room, the toilet pan was loose, safe, not working, remote not working . To be fair, these problems were fixed. The cracked sink and no rod to adjust blinds was not fixed. 2 days in, we wanted a change of towels. We left towels in the shower as the sign in the room said. We returned from a day out, no towels exchange. Messaged, but there ard no staff on at all from late afternoon. the following afternoon, a lady came and asked how things were, and we said what happened. She gave us fresh towels and a sign for the door to use when we wanted an exchange again she also said she would change the bedding as we were staying for 7 days, which she duely did. After another couple of days, we put out the sign to request towel exchange, went away for the day came back no fresh towels, again messaged but nothing done as I assume there is no one there. Then there were issues with construction work, which was never mentioned prior to our stay. 7am hammering was not appreciated. The white noise from the air conditioning unit couldn't mask that. I get the impression that once you ha e paid , they don't really care very much. It would be an ok place for one or maybe two nights but not a place for a holiday stay.