Sheraton Kansas City Hotel at Crown Center in Kansas City
✅ Staff frequently described as very friendly and helpful, with multiple mentions of accommodating service and smiles ✅ Rooms are generally spacious and clean, with large bathrooms and comfortable beds ✅ The restaurant and bar receive positive remarks for food quality and atmosphere ✅ The fitness center is noted as large and well-equipped, though maintenance issues were reported ✅ Quick and efficient check-in process, especially for online bookings ✅ The hotel’s location near Union Station and Crown Center is praised for convenience ❌ Several guests reported noise disturbances from construction and barking dogs ❌ Complaints about maintenance issues including air conditioning, refrigerator cooling, and gym equipment ❌ Inconsistent housekeeping service, with some guests reporting unemptied trash and no towel replacement during multi-day stays ❌ Reports of problems with key cards and parking garage access ❌ Some guests experienced difficulty getting adjoining rooms as requested ❌ Incidents of pest sightings and dissatisfaction with room service quality
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Description
Sheraton Kansas City Hotel at Crown Center, established in 1979 and renovated in 2011, is a four-star property offering a variety of room types including Traditional Quadruple, Deluxe Club rooms, and multiple suites with skyline views. With a rating of 8.3/10, this hotel features spacious, clean rooms and bathrooms, as well as a range of services such as a 24-hour front desk, concierge, free parking, and a fitness center. Guests appreciate the quick check-in process and amenities like complimentary bottled water and in-room coffee makers. The hotel also provides meeting and banquet facilities, a restaurant, bar, and facilities for disabled guests. Pets are allowed upon request, adding flexibility for travelers with dogs. The property’s cleanliness and service receive solid marks, supported by a friendly and helpful staff presence.
Location
Located at 2345 McGee Street in downtown Kansas City, the Sheraton is within easy walking distance of Union Station and connected indoors to Crown Center, making it convenient for shopping, dining, and entertainment. The hotel’s proximity to major attractions like museums and the central business district offers travelers quick access to local points of interest. Its position in the heart of the city allows guests to navigate easily to nearby venues and public transport options.
Tips
- Book your room online to take advantage of the quick 60-second check-in.
- If you require adjoining rooms or specific bed arrangements, confirm with the hotel in advance as availability can vary.
- Be prepared for occasional construction noise and double-check the status of amenities like the pool or gym equipment during your stay.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 06:30-09:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: Contact the property for details
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, DinersClub, AmericanExpress, JSB, UnionPay
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Gift shop
- Express check-in/check-out
- Television in lobby
- Fire Extinguisher
- Electric car charging
- Non-smoking rooms
- Room service
- Fridge
- Cable TV
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Laptop safe
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Vending machine
- Kitchen
- Free Wi-Fi
- Internet
- Airport transportation
- Car rental
- Transfer services
- Spanish
- Russian
- English
- Italian
- Multi-language staff
- Barbecue grill(s)
- Hiking
- Sun Deck
- Parking
- Parking nearby
- Garage
- Swimming pool
- Indoor Pool
- Outdoor pool
- Pool facilities
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Pets allowed
Video: Sheraton Kansas City Hotel at Crown Center | Kansas City (MO), United States | Hotel Review 🛏️
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Frequently asked questions about Sheraton Kansas City Hotel at Crown Center
Are pets allowed at Sheraton Kansas City Hotel at Crown Center?
Pets are allowed on request. Dogs are accepted, but you need to contact the property for fee details.
Does the hotel offer rooms with skyline views?
Yes, several room types including Double Junior Suite with Skyline view, 1 Bedroom GM Presidential Double Suite with Skyline view, and 1 Bedroom Luxury Double Suite with Skyline view provide skyline views.
Is breakfast included in the room rate?
Breakfast is served as a buffet daily from 06:30 to 09:00. Additional breakfast fees are not included in the room rate and must be paid at the property.
What accessibility features does the hotel have?
The hotel offers facilities for disabled guests including a handicap accessible bathroom, as noted in guest reviews.
How close is the hotel to major landmarks in Kansas City?
The hotel is a short walk via an indoor link to Crown Center and Union Station, placing it close to museums and downtown attractions.
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Hotel prices for: September - October 2026 calendar
The average hotel price this month is 332 USD The best time to book is September 13, with rates starting from 286 USD